Digital Resource Products
Collapse (Premium Version) The Next Big Things: The Next Twenty Years in Local Government

The Next Big Things report, available for free on www.transformgov.org, highlights 44 trends in four categories – Resources, Technology, Demographics and Governance – that could impact how local government operates in the next generation. The Premium Version includes Section V. of The Next Big Things report. In this download you will find three activities to help your community put The Next Big Things to work, and become future ready. This includes The Big Sort, Designing Community Scenarios, and a Foresight Workshop toolkit.

Formats Available: (Premium Version) The Next Big Things: The Next Twenty Years in Local Government
Original Product Date: September 24, 2015
On-Demand Release Date: Available Now
MORE INFOMORE INFO (Premium Version) The Next Big Things: The Next Twenty Years in Local Government
Collapse Community Connections White Paper

An Alliance for Innovation white paper on citizen engagement and community connections written in collaboration by ASU Professors Dr. James Svara and Dr. Janet Denhardt.

Formats Available: Download
Original Product Date: September 01, 2010
On-Demand Release Date: Available Now
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Collapse Value of Public Service Essays

Essays on the Value of Public Service essays.

Formats Available: Download
Original Product Date: November 30, 2011
On-Demand Release Date: Available Now
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Collapse $ave Your City

There is an alternative to the conventional, often problematic, answers to deal with government funding crises.  Governments can readily find companies which will happily volunteer to pay for the use of government assets.  Think of it as a rental fee, a fee that governments charge businesses which can increase their earnings by making temporary and contractually specified use of the kinds of access to the public that only publicly-owned properties can provide.

Formats Available: Online Materials
Original Product Date: June 25, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO $ave Your City
Collapse Applying for Awards Guide ebook

Winning awards lends distinction and prestige to recipients. While the award submittal process can be long and arduous, the payoff for receiving the recognition for your efforts is oftentimes immeasurable. Winning an award provides a feel good effect on the submitters that boosts morale as well as the reputation of the organization.

Identifying the right awards to submit for is an exercise that combines your organization's interest areas along with your areas of expertise and success. It is important to find awards that are a good fit for your organization in that you meet the criteria, the program is well established and the submittal process will not drain your organization’s resources to complete. With that said, submitting awards takes time and crafting a good submittal is the only way to ensure you will stand out when it comes time for the reviewers to evaluate your application.

At the Alliance for Innovation we have had an active awards program since 2007. In that time we have seen thousands of award applications and have experience understanding what makes an award stand out. This toolkit captures the Alliance’s best ideas and advice for applying for awards in the local government arena.

Formats Available: e-Book
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Collapse Economic Development iBundle

Check out these great resources for learning about how local governments are meeting today’s Economic Development challenges.  Purchase all three in an “iBundle” discount or purchase them individually.

  • Economic Development Strategies in Local Government – Digital Document

This digital document contains 25 examples of local governments creating economic development strategies to meet the challenges of today while looking toward the future.  These examples recognize the factors of Innovation economics and the community’s role as an economic driver. Includes several examples of Business Incubators.

  • Economic Strategies for Job Generation – Webinar on Demand (90 minutes)

This webinar focuses on new programs and strategies to grow jobs at the local level.  A panel of experts share their insights on developing business incubators, creating funding mechanisms to stimulate job growth and targeting industries that support the local economy.

  • Events and Tourism as Economic Drivers – Webinar on Demand (90 minutes)

Local governments are capitalizing on new thinking to attract tourist dollars to the community and in certain instances the focus has been on creating the places for people to gather.  These strategies are centered on the notion that by using the spaces that were designed for residents, local government can attract visitors and grow tourism dollars to support the financial health of the community.

iBundle (all three)

Member Price:$100

Nonmember Price: $175

Individual Prices

Economic Development Strategies in Local Government: Members - $25; Nonmembers - $50

Economic Strategies for Job Generation:
Members - $75; Nonmembers - $125

Events and Tourism as Economic Drivers: Members - $75; Nonmembers - $125

These resources are available “On Demand” – no wait!  Store on your desktop, laptop, smartphone, or other portable device. 

Formats Available: Streaming
Original Product Date: May 16, 2013
On-Demand Release Date: Available Now
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Collapse Human Resources Issues in Local Government iBundle

This iBundle includes:  

BUILDING A SKILLED WORKFORCE IN LOCAL GOVERNMENTS

Creating a culture of life-long learning in an organization can be a cost-effective approach to succession planning and an exciting way to strengthen the internal structure.  This OnDemand resource is a collection of 14 case studies and articles centered on building an organization highly skilled and prepared for the challenges of the 21st Century.  Includes creative initiatives such as the following:

  • City of Olathe’s (KS) partnership with the University of Kansas to provide supervisory leadership training
  • Arlington County’s (VA) Leaders Challenge Program
  • City of Tyler’s (TX) Lean Sigma program (which they estimate has saved the City $2.4 Million) and internal City University
  • City of Montgomery’s (OH) Culture of Continuous Improvement

Also features more local government case studies as well as articles on Succession Planning, Emergenetics, and more.

WELLNESS INITIATIVES IN LOCAL GOVERNMENTS

Successful wellness programs allow local governments to both reduce costs and provide health benefits that attract high quality employees desiring a career in public service.  This OnDemand resource contains 12 case studies of local governments initiating Wellness programs with positive results.  Includes such measurable results as the following:

  • The City of Dublin, OH employees in the “high-risk health” category have dropped from 11.1% to 5.4% in three years; meanwhile the “low-risk health” employees increased from 65.1% to 76.1% during the same period.
  • The City of Las Vegas, NV has seen hospitalizations decrease by 25%; reduced the escalation in City spending from 15% to 3.2% annually with a slightly higher employee base, and without reducing benefits or increasing employee coinsurance costs.
  • In Manatee County, FL, diabetes related hospitalization has decreased 86% since inception of its program resulting in an annual savings of $430,000.


BUILDING LEADERS IN YOUR ORGANIZATION
This 1 ½ hour webinar recording looks at cost effective approaches to develop in-house programs to cultivate leaders within the organization.  Discussion topics include the following:

  • Competency Models for Public Sector Leadership Development Programs
  • Selection of Participants
  • Resources for Instruction
  • Using Project Teams to Enhance Leadership Skills
  • Measuring Success

 

Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Human Resources Issues in Local Government iBundle
Collapse Local Government Transparency Through Dashboards iBUNDLE

iBundle of the Making Local Governmental Transparency a Reality Through Dashboards Webinar on Demand and Local Government Transparency Through Dashboards Digital Document.

Formats Available: Local Government Transparency Through Dashboards iBundle
On-Demand Release Date: Available Now
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Collapse Regionalism/Shared Services in Local Government I-Bundle

The concept of shared services is not new but the recent fiscal crisis has inspired many local government professionals to seek creative ways to engage their neighboring communities in hope of discovering more efficient and cost-reducing strategies.  This Innovation Bundle contains some of the best examples today of local governments coming together to work for the common good of their region and respective communities.  It includes lessons learned - some the hard way - challenges and obstacles and the positive results that have emerged.  Also included are sample agreements, reports, articles, guides, shared perspectives, and even a full-length webinar that offers the views and lessons learned by 4 professionals experienced in the difficult but often very rewarding work of shared services.

Formats Available: Streaming
Original Product Date: February 23, 2012
On-Demand Release Date: Available Now
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Collapse Economic Development Strategies in Local Government

We are in the midst of a fast-changing world where the Knowledge Economy is hurdling toward an emergent Network Economy.  The need for partnerships, collaboration and innovative economic development strategies is paramount for a sustainable future.

 

This digital document contains 25 examples of local governments creating economic development strategies to meet the challenges of today while looking toward the future.  Examples include the City of Virginia Beach, who recognized that early education is a workforce issue with long-lasting impact on the local economy.

 

A key indicator of success for any economic development organization is its ability to constantly evolve to meet the specific needs of the community it serves. No longer can a community rely on its quality of life alone as a successful economic development factor. Businesses are competing globally and, for them to be successful,they must demonstrate a high level of productivity,which is dependent upon the skills of their employees. Virginia Beach, VA “GrowSmart,” City of Virginia Beach, VA

 

These examples recognize the factors of Innovation economics and the community’s role as an economic driver.  Included among these examples are several business incubator programs that have blossomed to create low-cost collaborative environments for R&D and the cultivation of local entrepreneurs. 

 

And it includes a diverse array of challenges, approaches, and community sizes, from cities under 60,000 population like Wellington, FL and Westerville, OH to a big metropolis like Phoenix, AZ.

Formats Available: Online Materials
Original Product Date: March 21, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Economic Development Strategies in Local Government
Collapse Environmental Sustainability Programs in Local Government

This digital document contains over 25 examples of local governments on the cutting edge of environmental sustainability issues. The document is divided into three sections: Climate Action Plans; Local Food and Community Gardens; and Green Energy Initiatives. Many of these governments have been recognized by their peers as leaders in environmental sustainability innovation. Examples come from communities in the United States as well as Canada, Sweden, England, and Australia.ability innovation. Examples come from communities in the United States as well as Canada, Sweden, England, and Australia.

Formats Available: Environmental Sustainability Programs in Local Government
On-Demand Release Date: Available Now
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Collapse Local Government Transparency Through Dashboards

This Digital Document presents some of the best current examples of local governments exhibiting transparency to the public through the use of dashboards.  This is a great example of how local governments are increasingly using “open-gov” concepts to be more accountable to the people they serve.  Technological advances such as decreased storage costs and greater broadband accessibility has been able to make this a reality.
When we think of government transparency, we most often think about finances.  While that certainly remains important, some local governments are going beyond the numbers of revenue and spending to report on other public concerns such as environmental issues, Fire/EMS/Police, community culture and human services.  The 13 governments featured in this document have taken steps to be leaders in this trend.

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This Digital Document presents some of the best current examples of local governments exhibiting transparency to the public through the use of dashboards.  This is a great example of how local governments are increasingly using “open-gov” concepts to be more accountable to the people they serve.  Technological advances such as decreased storage costs and greater broadband accessibility has been able to make this a reality.
When we think of government transparency, we most often think about finances.  While that certainly remains important, some local governments are going beyond the numbers of revenue and spending to report on other public concerns such as environmental issues, Fire/EMS/Police, community culture and human services.  The 13 governments featured in this document have taken steps to be leaders in this trend.
Formats Available: Local Government Transparency Through Dashboards
On-Demand Release Date: Available Now
MORE INFOMORE INFO Local Government Transparency Through Dashboards
Collapse Performance Management Programs in Local Government

One trend gaining momentum in performance management programs over the last 10 years is the idea of “open” or “transparent” government.  Some local governments are going beyond posting budgets and other internal data on their websites and are now displaying performance measures and performance results in dynamic ways that are visually appealing and easy to digest.  Performance Management Programs in Local Government is a digital document featuring this trend as well as other case studies and other examples of performance management reporting in local governments today.

 

Performance Management Programs in Local Governments contains eight case studies, eight reports and four articles highlighting some of the best current practices and ideas in this critical area.  Highlights include:

 

·         A case study on how the City of Durham (NC) created a new performance management dashboard that engaged its own citizens in the design.  The result was a more transparent government; a more engaged and informed citizenry and news media; and a better understanding of the Strategic Plan alignment by both staff and residents.

·         The City of Rock Hill’s (SC) case study on their cost-effective implementation of a strategic plan and performance accountability system focusing on transparency and accountability both internally and to the public as a whole.

·         Graphically displayed real-time data in a public dashboard easily accessed through the City of Williamsburg’s (VA) website.

·         Community Scorecards and Performance Measures Reports from Fort Collins, CO; Toronto, Ontario; San Antonio, TX; Kirkland, WA and more.

Formats Available: Digital Product
Original Product Date: October 25, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Performance Management Programs in Local Government
Collapse Wellness Initiatives in Local Government

Successful wellness programs allow local governments to both reduce costs and provide health benefits that attract high quality employees desiring a career in public service.  This OnDemand resource contains 12 case studies of local governments initiating Wellness programs with positive results.  Includes such measurable results as the following:

  • The City of Dublin, OH employees in the “high-risk health” category have dropped from 11.1% to 5.4% in three years; meanwhile the “low-risk health” employees increased from 65.1% to 76.1% during the same period.
  • The City of Las Vegas, NV has seen hospitalizations decrease by 25%; reduced the escalation in City spending from 15% to 3.2% annually with a slightly higher employee base, and without reducing benefits or increasing employee coinsurance costs.
  • In Manatee County, FL, diabetes related hospitalization has decreased 86% since inception of its program resulting in an annual savings of $430,000.

 

Formats Available: Materials
Original Product Date: June 28, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Wellness Initiatives in Local Government
BUY CREDITS FOR On-Demand PRODUCTS
Advance purchase of credits is available for organizations or individuals. Buy credits now and watch On-Demand Webinars at your convenience or use them to purchase digital products. Credits are sold in increments of 3 with a minimum purchase of 6 credits. They can be purchased by members for $20 ($25 value when applied to a store purchase) and non-members for $40 ($50 value when applied to a store purchase). Each credit saves you 20% toward store purchases!


Select a Webinar Category
Collapse Ambassador Webinar - Six Qualities Linked to Innovation

View the kick off webinar for the Alliance 2011-2012 Ambassador Innovation series.  We have an in-depth discussion on the six qualities associated with innovation based on research by Dr. James Svara, Director, Center for Urban Innovation at Arizona State University and Karen Thoreson, President of the Alliance for Innovation.  

The six qualities we discuss are:
1. Leadership
2. Creativity
3. Internal Collaboration
4. External Partnerships
5. Community Connections
6. Results Focused

This webinar focuses on an overview of all six qualities presented by Karen Thoreson with time for your questions and answers.

Formats Available: Streaming
Original Product Date: June 29, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Ambassador Webinar - Six Qualities Linked to Innovation
Collapse Asset Management for Utilities and Beyond

Utilities, local governments and private sector companies are adopting leading asset management practices at an increasing rate.  These practices give organizations tools and methods to better prioritize the allocation of scarce resources, reduce costs without sacrificing quality of services, actively engage employees in transforming the organization, and better justify budgets and investment recommendations to decision makers.

In this webinar, CH2MHILL will discuss the key findings of a groundbreaking study just completed by McGraw Hill (a study sponsored by CH2MHILL) which examines the extent of asset management adoption in the US and Canadian water industries, identifies the benefits that adopters are realizing from asset management, and presents four cases studies of best practices.  CH2MHILL will also explain how asset management provides a framework that can be applied in just about any organization.

Formats Available: Streaming
Original Product Date: April 16, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Asset Management for Utilities and Beyond
Collapse Big Data is a Big Deal

Big data is a big deal and it is transforming the way local governments operate and deliver service. Kevin Desouza, Associate Dean at Arizona State University quotes, “Big data is an evolving concept that refers to the growth of data and how it is used to optimize business processes, create customer value and mitigate risk.” From transportation, public safety, utilities, etc. local governments are beginning to explore the new frontier. They are investigating ways to integrate their disparate data sources, build analytical capabilities and move to data driven decision making.

On this Webinar-on-Demand, Kevin Desouza leads a discussion on:

  • What is Big Data and Why is it a Big Deal
  • How local governments are using Big Data to improve the quality of life for its citizens
  • Key Steps to Building a Successful Big Data Project including planning, execution and implementation
  • Hear from Austin, TX and Olathe, KS on how they are embracing the opportunities and coping with the challenges

Dr Kevin C. Desouza serves as the Associate Dean for Research at the College of Public Programs (COPP) and is an associate professor in the School of Public Affairs at Arizona State University. Desouza has authored, co-authored, and/or edited nine books, the most recent being Intrapreneurship: Managing Ideas within Your Organization. He has published more than 125 articles in prestigious practitioner and academic journals. His work has also been featured by a number of publications such as Sloan Management Review, Harvard Business Review, Businessweek, and Computerworld, among others. Desouza has advised, briefed, and/or consulted for major international corporations, non-governmental organizations, and public agencies on strategic management issues ranging from management of information systems, to knowledge management, competitive intelligence, government intelligence operations, and crisis management.

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Formats Available: Big Data is a Big Deal
On-Demand Release Date: Available Now
MORE INFOMORE INFO Big Data is a Big Deal
Collapse Citizen Involvement in the Budget Process

 

Communities across America are today struggling to develop meaningful and fiscally prudent budgets under financial pressures unknown in modern times. Local governments have experienced the severe challenges wrought by weakened economic health, within an environment where citizens seek programs to be sustained and taxes to remain unchanged.

During this webinar, you'll see how other local governments have successfully involved citizens in the budget process to help determine “what they want to keep” – in other words, what objectives are most important to them. We will explore a creative and unique process - Priority Based Budgeting - and learn how it has been implemented in over 18 communities just like yours to better determine how to align the resources allocated in the budget process with the results communities wish to achieve. You’ll hear how other stakeholders (residents, business community, etc.) have been engaged to help define “why their government exists” and influence how decision-makers decide how to allocate scarce resources to the services that are of the highest priority to these stakeholders.

Join us as Chris Fabian and Jon Johnson from the non-profit Center for Priority Based Budgeting (www.pbbcenter.org) demonstrate how this proven approach can be applied in your government.  Chris and Jon are joined by a panel of local government case studies who will share their stories relating to involving citizens in the process of budget decision making.

Formats Available: Streaming
Original Product Date: May 18, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Citizen Involvement in the Budget Process
Collapse Effective Strategic Planning

 

How many times have you been part of a strategic planning process that produces an interesting document that sits on the shelf?  Local governments are faced with challenging times that require precise meaningful action.  Strategic Planning, done well is a disciplined process that defines the future of an organization, identifies the changes required to achieve that future and aligns the proper allocation of resources with the desired outcome.

Few management tools are better suited to help address the staggering array of challenges brought about by a changing environment. For a strategic planning process to be successful it must help the organization anticipate and respond to change by clarifying mission and goals, targeting resources and reshaping programs and services.

 

During this webinar panel members will discuss the construction of strategic plans that can act as roadmaps for the future that define actions and align those actions with holistic goals and objectives.

 

Formats Available: Streaming
Original Product Date: September 28, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Effective Strategic Planning
Collapse Events and Tourism as Economic Drivers Webinar

Are you using your community’s best assets to drive your economic strategies?  New thinking on economic drivers suggest that parks, festivals, sporting facilities and tourist spots can provide a significant economic engine for your community.

Local governments are capitalizing on new thinking to attract tourist dollars to the community and in certain instances the focus has been on creating the places for people to gather.  These strategies are centered on the notion that by using the spaces that were designed for residents, local government can attract visitors and grow tourism dollars to support the financial health of the community.

This is the second part of a three part webinar series on Economic Development.

Formats Available: Streaming
Original Product Date: July 26, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Events and Tourism as Economic Drivers Webinar
Collapse Healthy Employees – The Best Return on Investment

Health and wellness allows people to enable and maintain a high quality of life and is the heartbeat of the next generation.  At every stage of life, preventive health services hold the promise of improving lives; making them longer, healthier, and more productive.  No person is an island, and just keeping oneself healthy is not enough. We all live in society, but most of us still neglect the importance of ensuring healthy surroundings. Ultimately, every locality needs to take action to keep its environment healthy for its residents, businesses, customers and employees. 

The Alliance for Innovation is pleased to present a Webinar Series dedicated to the topics of health and wellness.  This is Part II of the Series. During Healthy Employees – The Best Return on Investment we take an in depth look at balancing health and wellness benefits with budgets to make local government employees more productive and healthier.  

Part I is In Take Action – Community Wellness Case Studies.

Formats Available: Streaming
Original Product Date: October 06, 2010
On-Demand Release Date: Available Now
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Collapse Innovative Approaches to Winter Operations

Two localities, Novi, Michigan and Olathe, KS share internal policies and procedures, how they have built their teams, ideas on how to leverage technology and community techniques to alert their citizens and motorists.


Recently the City of Novi, Department of Public Services, was nationally recognized by the American Public Works Association (APWA) with The Excellence in Snow and Ice Control Award, for its advancements in winter maintenance best practices and team building efforts. Matthew T. Wiktorowski has helped to provide service to the residents of the City of Novi for the past 12 years and currently holds the title of Field Operations Senior Manager with the Department of Public Services.


The City of Olathe’s, Department of Public Works was the first American Public Works Association (APWA) accredited Public Works Department in the State of Kansas. The Department’s winter snow and ice operation has been awarded the Salt Institutes “Safe and Sustainable Snow Fighting Award” each of the past six years and continually seeks opportunities to employ innovative management, technology and practices to keep the roadways safe. Zachary Hardy has served the citizens of the City of Olathe, KS for over 14 years and currently holds the title of Assistant Field Operations Manager with the Department of Public Works.

Formats Available: Innovative Approaches to Winter Operations
On-Demand Release Date: Available Now
MORE INFOMORE INFO Innovative Approaches to Winter Operations
Collapse Lean Government – The Case for Process Improvement

How do you drive cost savings while improving and enhancing service delivery to your citizens?  This seems like an unrealistic goal, but in today’s times government is called to find ways to do just that.  The concept of lean government is a method used to identify the most efficient, streamlined, and value-added way to provide government services. 

Utilizing lean government practices, organizations are able to transform operations and drive efficiency while identifying needed infrastructure like technology, assessing the required skill sets of employees, and reviewing required policy changes.  Lean Government adopts waste-reducing concepts typically used in a manufacturing environment and applies the principles to procedures in government. 

Involving the workforce is a crucial element to providing quality services in a lean environment.  It includes top management commitment, employees who are encouraged to think out of the box, and an incentive system that rewards employees for meeting customer needs.

During this webinar we explore three government case studies from organizations who have successfully used lean strategies to drive waste out of their processes while increasing the benefits to customers.

Featured government organizations:

·         Cape Coral, FL

·         Pitkin County, CO

·         Palm Bay, FL

Formats Available: Streaming
Original Product Date: December 15, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Lean Government – The Case for Process Improvement
Collapse Local Government Transparency Through Dashboards

This Digital Document presents some of the best current examples of local governments exhibiting transparency to the public through the use of dashboards.  This is a great example of how local governments are increasingly using “open-gov” concepts to be more accountable to the people they serve.  Technological advances such as decreased storage costs and greater broadband accessibility has been able to make this a reality.
When we think of government transparency, we most often think about finances.  While that certainly remains important, some local governments are going beyond the numbers of revenue and spending to report on other public concerns such as environmental issues, Fire/EMS/Police, community culture and human services.  The 13 governments featured in this document have taken steps to be leaders in this trend.

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This Digital Document presents some of the best current examples of local governments exhibiting transparency to the public through the use of dashboards.  This is a great example of how local governments are increasingly using “open-gov” concepts to be more accountable to the people they serve.  Technological advances such as decreased storage costs and greater broadband accessibility has been able to make this a reality.
When we think of government transparency, we most often think about finances.  While that certainly remains important, some local governments are going beyond the numbers of revenue and spending to report on other public concerns such as environmental issues, Fire/EMS/Police, community culture and human services.  The 13 governments featured in this document have taken steps to be leaders in this trend.
Formats Available: Local Government Transparency Through Dashboards
On-Demand Release Date: Available Now
MORE INFOMORE INFO Local Government Transparency Through Dashboards
Collapse Making Governmental Transparency a Reality Through Dashboards

Local governments across the globe are committed to continuous improvement, accountability and transparency.   This includes a movement towards being a more open, data-drive organization focused on results.  Through the use of technology localities are providing the public, staff and businesses with timely, up-to-date information on overall performance, progress towards attaining key outcomes, and the ability to see and influence the direction of the community.
Three communities, Edmonton, AB, Fort Collins, CO, and Williamsburg, VA share their transformational journeys towards making governmental transparency a reality through dashboards.   The webinar kicks off with a brief demonstration of their innovative dashboards, an overview of the functionality and technology, and look at what they are measuring.  We will then dive deeper, discussing: 
 Creating the Culture; Vision, Leadership and Staff Involvement
 Making the Business Case; Internally and Externally; and
 Recommendations on Where to Start;  Regardless of the Size of Your Community

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Local governments across the globe are committed to continuous improvement, accountability and transparency.   This includes a movement towards being a more open, data-drive organization focused on results.  Through the use of technology localities are providing the public, staff and businesses with timely, up-to-date information on overall performance, progress towards attaining key outcomes, and the ability to see and influence the direction of the community.
Three communities, Edmonton, AB, Fort Collins, CO, and Williamsburg, VA share their transformational journeys towards making governmental transparency a reality through dashboards.   The webinar kicks off with a brief demonstration of their innovative dashboards, an overview of the functionality and technology, and look at what they are measuring.  We will then dive deeper, discussing: 
 Creating the Culture; Vision, Leadership and Staff Involvement
 Making the Business Case; Internally and Externally; and
 Recommendations on Where to Start;  Regardless of the Size of Your Community
Formats Available: Making Governmental Transparency a Reality Through Dashboards
Original Product Date: September 11, 2014
On-Demand Release Date: Available Now
MORE INFOMORE INFO Making Governmental Transparency a Reality Through Dashboards
Collapse New Organizational Models for Local Government

Do we have the tools and vision to manage in the brave new world; or is a hammer the only tool we have when we think about managing our organizations?  Jim Ley, County Manager, Sarasota County, FL

Today’s “New Normal” isn’t normal in any sense of the word.  It is complex and unpredictable.  The traditional strategies of cost cutting, downsizing and freezing positions are not enough to meet financial constraints.

 

But from a crisis of this magnitude, opportunity is born.  In government it means the opportunity to construct new governmental organizations that are more fluid and less linear.  It provides a chance to redefine service delivery, and create a shared sense of ownership among staff as well as citizens.  The thrust of these new organizational models is not so much the model but the entire change to supra systems inside the organization.  It includes a change to a shared service model as a response to the change in the nature of work. 

 

In this webinar, a panel of local government with experience in organizational change explore new models for local government to meet today’s demands.  The discussion is led by our facilitator Jim Ley, County Manager from Sarasota County and will include two additional local government case studies.

Formats Available: Streaming
Original Product Date: October 28, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO New Organizational Models for Local Government
Collapse Performance Management Programs in Local Government

One trend gaining momentum in performance management programs over the last 10 years is the idea of “open” or “transparent” government.  Some local governments are going beyond posting budgets and other internal data on their websites and are now displaying performance measures and performance results in dynamic ways that are visually appealing and easy to digest.  Performance Management Programs in Local Government is a digital document featuring this trend as well as other case studies and other examples of performance management reporting in local governments today.

 

Performance Management Programs in Local Governments contains eight case studies, eight reports and four articles highlighting some of the best current practices and ideas in this critical area.  Highlights include:

 

·         A case study on how the City of Durham (NC) created a new performance management dashboard that engaged its own citizens in the design.  The result was a more transparent government; a more engaged and informed citizenry and news media; and a better understanding of the Strategic Plan alignment by both staff and residents.

·         The City of Rock Hill’s (SC) case study on their cost-effective implementation of a strategic plan and performance accountability system focusing on transparency and accountability both internally and to the public as a whole.

·         Graphically displayed real-time data in a public dashboard easily accessed through the City of Williamsburg’s (VA) website.

·         Community Scorecards and Performance Measures Reports from Fort Collins, CO; Toronto, Ontario; San Antonio, TX; Kirkland, WA and more.

Formats Available: Digital Product
Original Product Date: October 25, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Performance Management Programs in Local Government
Collapse The Tools of Fiscal Health and Wellness - Part II Priority Based Budgeting Series

The Alliance for Innovation in partnership with the Center for Priority Based Budgeting (CPBB)  has, for the last few years, showcased CPBB'S creative and unique process  - Fiscal Health and Wellness through Priority Based Budgeting (PBB).  This process, which has been recognized by the Alliance, ICMA and GFOA as a best practice, has been adopted in close to 40 communities nationwide.  These local governments have been able to see their organization through a new and “unique lens” as they assess their "picture of Fiscal Health" and strategically lead their communities to focus resource allocation on  the results and outcomes they want to achieve.  
Leadership of these cities, counties and school districts alike find themselves trying to understand and communicate their fiscal position while continuing to provide the community with the quality services being demanded but most likely accomplished with less resources.  The PBB process works to align resources in the budget with the results communities wish to achieve.  In this webinar series, we will focus on two aspects of the Fiscal Health and Wellness through Priority Based Budgeting initiative: Implications for the elected official and the tools being used to provide the "new lens". 

Part II: The Tools of Fiscal Health and Wellness through Priority Based Budgeting

A significant component of priority based budgeting, is the ability to effectively communicate the financial situation.  It includes involving citizens in the ascertaining funding levels for services as well as communicating the end result.  Local governments using PBB have employed a variety of tools during the process which will be explored during the webinar.

Formats Available: Streaming
Original Product Date: January 24, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Tools of Fiscal Health and Wellness - Part II Priority Based Budgeting Series
Collapse Transparency - Fulfilling the Promise of Open Government

More than ever before, citizens are demanding immediate access to information about how their local government functions.   Technology is changing the way we communicate and interact with not only our communities, but the world. It has also become increasingly important to encourage citizens to play a more active role and stay connected with their cities/counties in ways that are more convenient and accessible.

Open Government transparency initiatives have grown from a desire to create a more accessible and citizen-centric government that fosters communication, accountability and trust. By taking advantage of technology, government leaders have another opportunity for government and citizens to work together in shaping the future of their community.

Transparency allows citizens to be informed about the priorities of their government officials, and to see how their tax dollars are being spent.  Transparency provides for, and encourages, two-way participation and communication between the city/county and residents, businesses and those interested in the operations of local government.   

The Alliance for Innovation webinar Transparency: Fulfilling the Promise of Open Government will take an in depth look at the concepts and decision-making involved in providing a transparent and open local government.  We will look at some of the tools used for financial transparency and will hear from Alliance members who will provide case studies regarding their response to transparency in their communities.

This webinar features the following case studies from the following local governments:

-          Fort Collins, CO

-          Palm Bay, FL

-          Rock Hill, SC

-          Surprise, AZ

 

Formats Available: Streaming
Original Product Date: January 27, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Transparency - Fulfilling the Promise of Open Government
Collapse Wellness Initiatives in Local Government

Successful wellness programs allow local governments to both reduce costs and provide health benefits that attract high quality employees desiring a career in public service.  This OnDemand resource contains 12 case studies of local governments initiating Wellness programs with positive results.  Includes such measurable results as the following:

  • The City of Dublin, OH employees in the “high-risk health” category have dropped from 11.1% to 5.4% in three years; meanwhile the “low-risk health” employees increased from 65.1% to 76.1% during the same period.
  • The City of Las Vegas, NV has seen hospitalizations decrease by 25%; reduced the escalation in City spending from 15% to 3.2% annually with a slightly higher employee base, and without reducing benefits or increasing employee coinsurance costs.
  • In Manatee County, FL, diabetes related hospitalization has decreased 86% since inception of its program resulting in an annual savings of $430,000.

 

Formats Available: Materials
Original Product Date: June 28, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Wellness Initiatives in Local Government
Collapse A Regional Approach to Service Delivery

What will the new local government look like in the future?  Will there be more partnering among regional entities?  Can local governments band together to deliver services across community lines?  The answer is yes.

There are a number of considerations relating to the need for shared service delivery including public perception of duplicative efforts in local government, political pressure for government efficiency and legislative mandates to name a few.  Tight budgets are requiring service re-evaluation and re-engineering to meet today’s reality.   And through partnering with other local government entities, local government leaders are seeing opportunities for make government service delivery more efficient and better for the customer.

During this webinar, panel members from Nevada, Wisconsin and California discuss how a regional approach is being successfully utilized to share service delivery to citizens.  In effect, these governments have been able to cut costs, reduce redundancy and leverage the strengths of their neighboring governments.

 

Formats Available: Streaming
Original Product Date: June 22, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO A Regional Approach to Service Delivery
Collapse Ambassador Webinar - Six Qualities Linked to Innovation

View the kick off webinar for the Alliance 2011-2012 Ambassador Innovation series.  We have an in-depth discussion on the six qualities associated with innovation based on research by Dr. James Svara, Director, Center for Urban Innovation at Arizona State University and Karen Thoreson, President of the Alliance for Innovation.  

The six qualities we discuss are:
1. Leadership
2. Creativity
3. Internal Collaboration
4. External Partnerships
5. Community Connections
6. Results Focused

This webinar focuses on an overview of all six qualities presented by Karen Thoreson with time for your questions and answers.

Formats Available: Streaming
Original Product Date: June 29, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Ambassador Webinar - Six Qualities Linked to Innovation
Collapse Building a Team to Save Lives - North Richland Hills, TX

The Alliance for Innovation brings you the TLG Learning Café, highlights of the Transforming Local Government conference brought home to your organization.

View this webinar with the 2009 Havlick Award winner, North Richland Hills, TX and learn about their Cardiac Cath Lab Field Activation (CCLFA) program.  The objective of the CCFLA program is the definite treatment for victims of a heart attack.  This program allows for EMS personnel to bypass the emergency room, and go straight to the cath lab to speed treatment in the unit.  A call from EMS personnel in the field with an official diagnosis of a heart attack, jump starts the cath lab into action and saves precious time in saving lives. The American Heart Association gold standard for time to balloon for a heart attack victim is 90 minutes, in North Richland Hills the average is 45 minutes to balloon time.

Formats Available: Streaming
Original Product Date: November 30, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Building a Team to Save Lives - North Richland Hills, TX
Collapse Building Connected Communities

"The social fabric of community is formed from an expanding sense of belonging.  It is shaped by the idea that only when we are connected and care for the well-being of the whole that a civil and democratic society is created."— Peter Block, Community The Structure of Belonging

We live in a changing world.  There is a growing sense of disconnectedness and strife that is fracturing our communities.  In government this results in citizens at two ends of the spectrum, those that mistrust and are skeptical of government and those that are looking to government to find the solutions and fix the problems.  With shrinking resources and internal pressures, this can seem like an overwhelming task.

So where do the answers lie for a future distinct from the past?  The truth is it will take all of the resources within a community to make for a thriving future.  It will involve citizens and businesses, educational institutions, and our religious organizations.  It will require people to come together, understand the issues and develop a shared reality for the future.  One not dominated by special interest or the naysayers in our communities, but rather by the heart of a connected community.

View the Alliance for Innovation as we welcome Peter Block to the webinar on Building Connected Communities.  Peter will share his insights on Community and the Sense of Belonging during a guest spot on this webinar.  We continue the program with several local government case studies which provide stellar examples of how citizen engagement is making a difference in their communities.

Case studies will also be presented by:

·         Carlsbad, CA - Using citizen engagement tactics to lay out the vision for the city

·         Lynchburg, VA - Citizen engagement in the form of study circles to deal with race relations

·         Tamarac, FL - Harnessing the power of citizen academies to set priorities and further engage citizens  

Formats Available: Streaming
Original Product Date: May 06, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Building Connected Communities
Collapse Building Your Blueprint for Customer Service

You’ve had great customer service and you’ve had terrible customer service, right?  Does your organization have a blueprint for delivering the highest level of customer service?  If not, where do you start? And if you currently have a blueprint, how do you improve?

This webinar-on-demand, Building Your Blueprint for Customer Service, shows how you can create the customer-focused environment it takes to meet expectations for both internal and external customers. A panel of experts in local government customer service discusses asking the right questions of your customers so you can design systems with the customer in mind. And you’ll hear how they are actively improving customer service in their organizations.

The Panel includes:

  • Jared Wright, Stormwater Administrator, City of Lenoir, NC
  • Greg Simbeck, Inter-Agency Coordinator, City of Minneapolis, MN
  • Maryellen Ferring, UpSell Training

Maryellen has 25 years in the hospitality industry, including 18 years as a general manager at Four Star/Four Diamond properties. She began working with municipalities in 2005, helping them increase customer satisfaction and skills to improve their organizations. She’s worked with Police, Fire, Public Works, Utilities, Parks & Recreation, and Administration. Her programs are so successful some cities have all employees attend. She adapts her private sector knowledge to the public sector through stories and experience.

She’s worked with a number of cities including Colorado Springs, Colorado; Kingman, Bullhead City and Peoria, Arizona; Carlsbad, California; North Las Vegas, Nevada; Plano, Texas; and Clearwater, Florida to improve customer satisfaction.

Formats Available: Building Your Blueprint for Customer Service
On-Demand Release Date: Available Now
MORE INFOMORE INFO Building Your Blueprint for Customer Service
Collapse Communication Techniques That Work

Communicating effectively in a world that is connected in new and dramatic ways provides both opportunity and challenge to local governments.  Techniques like the public hearing and citizen newsletter are techniques that serve a purpose, but do they truly establish a conversation among community stakeholders?

Today’s times call for meaningful interchanges that can help, inform while guiding future actions.  This webinar focuses on the emerging tactics being used by communication professionals in local government to reach the intended audience.  Whether it be effective visioning or branding campaigns, collaborative decision making or budget processes, or even the newly emerging eTownHall, these communication techniques can be used successfully to engage the community.

Formats Available: Streaming
Original Product Date: August 31, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Communication Techniques That Work
Collapse Community Wellness Case Studies
Formats Available: Streaming
Original Product Date: September 23, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Community Wellness Case Studies
Collapse Culture of Service Manager

 

A talented local government professional is not just a subject matter expert, but someone who has passion for service.  These individuals, at the same time are willing to engage others including the public and internal staff members to address issues that impact our communities.

In Durham, they are developing a philosophy around a “Culture of Service.”  When Tom Bonfield, City Manager, first came to Durham in 2008 and spoke to employees he realized they had sound value statements, and an extensive customer service program, but when people were asked how they related to the values, it appeared there was a disconnect.  The staff members had difficulty describing how the value statements related to them personally.  According to Bonfield, “The full commitment to public service is integral to being a local government professional.  Through our Culture of Service Initiative, I am challenging the staff to think about the Culture of Service Triangle which calls service to self and co-workers as the foundation for serving the public.“

The Culture of Service Initiative in Durham, NC is reenergizing employee’s passion for service, challenging them to think about service to self, coworkers and the community.   By building well rounded individuals who are committed to their colleagues, employees are focusing on stellar customer service and quality work, while representing themselves as a trustee of community assets.  During this manager’s forum Tom shares information on Durham’s Culture of Service Initiative and its evolution.

About Tom Bonfield
A native of St. Petersburg, Florida, Bonfield received a bachelor's degree in accounting from St. Leo University, after which he was drafted by the New York Yankees in 1977. He went on to earn an MBA from the University of South Florida. He served as the City Manager of Temple Terrace for thirteen years and Pensacola for ten years, prior to joining Durham in 2008. Bonfield is an ICMA Credentialed Manager and current Chair of the Alliance for Innovation Board of Directors.

Formats Available: Streaming
Original Product Date: October 23, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Culture of Service Manager
Collapse Customer Service in Local Government

What is your customer service culture?  Is this an area where you consistently score high marks or an opportunity for improvement?  Is your service a series of nameless, faceless, buttons on a phone or keyboard, or is it an open, friendly front desk with a warm greeting and consistent service? 

In local government how customers are served is a key to community building.  During this webinar, participants will be benefit from the skills and expertise of Maryellen Ferring, Alliance colleague and expert on creating superior customer service strategies.  Maryellen will be joined by local government representatives who have taken measures to actively improve customer service and can demonstrate results.

Formats Available: Streaming
Original Product Date: March 28, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Customer Service in Local Government
Collapse Evaluating the Health of Your Community

Reports that grade the quality of health care are issued on a regular basis, but have you ever seen a report that actually evaluates the HEALTH of your community?  The County Health Rankings, Robert Wood Johnson-funded reports released in all 50 states in February, 2010 fill this void by describing the many different factors that create health in your community.  This presentation discusses the Rankings report which highlights how local government professionals can use their county’s report to respond to the health needs of their community, and provide examples of action from communities around the nation. 

Formats Available: Streaming
Original Product Date: May 25, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Evaluating the Health of Your Community
Collapse Healthy Employees – The Best Return on Investment

Health and wellness allows people to enable and maintain a high quality of life and is the heartbeat of the next generation.  At every stage of life, preventive health services hold the promise of improving lives; making them longer, healthier, and more productive.  No person is an island, and just keeping oneself healthy is not enough. We all live in society, but most of us still neglect the importance of ensuring healthy surroundings. Ultimately, every locality needs to take action to keep its environment healthy for its residents, businesses, customers and employees. 

The Alliance for Innovation is pleased to present a Webinar Series dedicated to the topics of health and wellness.  This is Part II of the Series. During Healthy Employees – The Best Return on Investment we take an in depth look at balancing health and wellness benefits with budgets to make local government employees more productive and healthier.  

Part I is In Take Action – Community Wellness Case Studies.

Formats Available: Streaming
Original Product Date: October 06, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Healthy Employees – The Best Return on Investment
Collapse Local Government

Google apps, wiki’s, mobile apps, gotomeeting – did you know local governments are using them all to improve internal technology delivery? Who knew such current technology could be affordable to deploy and potentially save a local government organization considerable time and money.

During this webinar, participants hear how local governments are leveraging the latest technology to improve internal operations.

Technologies to be covered:

Google Apps and analytics - Google Apps offers simple communication and collaboration tools for any size organization – all hosted by Google to streamline setup, minimize maintenance, and reduce IT costs.  Includes Gmail, Google Calendar, Google Docs and Google Analytics.

Wikis – wiki technology allows for users to collaborate using web pages.  Governments are using them for idea generation, document creation and more.

Mobile Apps – while the wave of mobile apps for citizen service delivery is growing, mobile application are also being designed for internal purposes and improving time management and efficiency of resources.

GoToMeeting – governments are now using GoToMeeting to replace that morning face-to-face meeting saving the planet as well as employee time.  GoToMeeting and GoToWebinar are being used for training and collaborating over dispersed locations and changing the speed at which employees work.

Formats Available: Streaming
Original Product Date: February 23, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Local Government
Collapse Managed Competition: Is it Right For Your Organization

Managed competition is a process used by local governments to identify the most cost-effective method for quality service delivery.

At the front end, Managed Competition is not:
• Outsourcing
• Privatization

Managed Competition is in-house employees re-structuring, innovating, and competing against contractors to provide services under contract. Government agencies continue to be accountable to the residents for service delivery

While managed competition is known to improve efficiencies, empower front-line employees, encourage partnerships, promote innovation and reward competitive thinking, it also comes with warnings.

So how do you know if it’s right for your organization?

This Alliance for Innovation OnDemand Webinar. Managed Competition: Is it Right for Your Organization, helps you answer that question. Katy Simon, President of Simon and Associates Consulting and retired County Manager of Washoe County, NV, facilitates a discussion specifically defining what it is, including both the advantages and disadvantages, and discusses your organization's readiness for managed competition. You will also hear from three localities: the Cities of Charlotte, North Carolina and Carrollton, Texas along with Washoe County, Nevada. They share what managed competition means to their organization, things to consider and lessons learned.


Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Managed Competition: Is it Right For Your Organization
Collapse Mobile Apps for Citizens

With the rise of the smart phone and increasingly mobile society, governments are tapping into technology and developing mobile applications to ratchet up communication with the public.  Creating civic-centered mobile software is a new emphasis for local government. 

For example the Town of Fishers, IN is now offering residents one of the first comprehensive municipal iPhone applications in the country. With this free and easy-to-use app residents can report problems, get news and event information, access social media sites, see videos and photos and more right from an iPhone.   Fishers eGov Mobile application makes it easy for residents to stay connected with their local government 24/7.

During this webinar hear from several governments including Fishers, IN, Phoenix, AZ and Hayward, CA while we explore the journey to mobile apps:

  • The selection process
  • App development
  • Platform decisions
  • And the early results…
Formats Available: Streaming
Original Product Date: March 23, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Mobile Apps for Citizens
Collapse Move Your Mobile Bill-Pay Strategy Forward

This webinar-on-demand covers best practices in mobile technology, usability and security. Take a look beyond “strategy and planning” to deploy a well-executed mobile solution that will move your e-bill/e-pay adoption higher by reaching new, mobile-savvy customers. You will learn how to integrate leading-edge mobile technology-- text payments, responsive web, integrated messaging, mobile bill presentment and secure PDF payments -- that compliments your existing customer engagement programs.

Formats Available: Move Your Mobile-Pay Strategy Forward
On-Demand Release Date: Available Now
MORE INFOMORE INFO Move Your Mobile Bill-Pay Strategy Forward
Collapse Public Art for Blight Reduction - Hayward, CA

Art is important. We tend to think it is a luxury, but it gives people deep pleasure because beauty is the personification of hope that something grander is at work. Gil Dellinger

View the Alliance for Innovation webinar featuring  the City of Hayward, CA during our learning café webinar on the city’s Public Art Mural Program.  The city works in partnership with various communities, local jurisdictions, commissions, youth and “local” artists to create mural throughout the city.  This program supports multiple blight elimination efforts, beautification, job creation, promotes business to business opportunities and civic pride.

City operated public art mural program benefits the community by:

  • Creating job Opportunities for artists and enhanced business to business opportunities
  • Created  $800,000 in saving’s to the City
  • Significant reduction in graffiti tagging
  • Beautification and Education for youth in the community
Formats Available: Streaming
Original Product Date: July 12, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Public Art for Blight Reduction - Hayward, CA
Collapse Redesigning Service Delivery - The Power of Partnerships

In today's tough economic environment, local governments have been faced with the challenge of exploring alternative service delivery methods in unprecedented ways. This webinar will explore innovative approaches governments have used partnerships in redefining service delivery methods and financing structures.

During this webinar we will explore the use of partnerships for service delivery including public-public, public-private, as well as public-non-profit. Utilization of these types of partnerships is becoming increasingly more common in projects and programs ranging from child care, education, and healthcare to infrastructure and economic development. Local governments are exploring the most effective means to leverage public dollars and are reevaluating how the approach the distribution of risk as it relates to financing of such projects.

This webinar is a panel discussion that covers how service delivery has been redesigned with use of partnership, as well as the lessons learned along the way.

Formats Available: Streaming
Original Product Date: August 25, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Redesigning Service Delivery - The Power of Partnerships
Collapse The Building Blocks of Alternative Service Delivery

Alternative Service Delivery is a concept that is becoming more prevalent in local government as managers search for ways to balance their budgets with the ever increasing costs of pension and healthcare.  Risk versus reward evaluations need to be considered when trying a new business model. 

This Webinar OnDemand explores the following:

  • Is it the right time for your organization to investigate Alternative Service Delivery (ASD)?
  • Calculate your true cost of delivering the services.
  • How do you know your organization is getting a fair deal when sharing services?
  • Best practices for RFP development and managing your private sector partner.

 

Presenters include George A. Wentz and Rick White of HR Green and Brett Barganz of the Village of Glenview, IL.  Wentzserves as Vice President in the Governmental Services Business Line of HR Green and has over 40 years of administrative, management, and local government related experience, focused on delivering consulting support to public agencies.  White is President of HR Green’s Governmental Services Business Line with a proven record of corporate management, contract oversight and providing client service, which includes over 23 years of experience working with the public sector.  He has also authored and presented numerous papers on the topic of Alternative Service Delivery.  Barganz is a Senior Analyst with the Village of Glenview, IL, a Chicago suburb of about 40,000.  He has established a managed competition program for the village, and he has helped it implement an incremental discounted cash flow analysis technique for reviewing potential savings offered by alternative service delivery methods.  

Formats Available: The Building Blocks of Alternative Service Delivery
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Building Blocks of Alternative Service Delivery
Collapse The Evolution of Community DevelopMENTALITY

Many local governments have reexamined how they deliver services to create more sustainable business models and better serve customers. This Webinar-on-Demand looks at how this is being done in community development; recent case studies show organizations increasing their organizational capacity for agility, connectedness, innovation and transparency.
This Webinar-on-Demand kicks off with a framework for community development departments to use in responding to this new environment followed by three localities who share their recent experiences:

• Glenview, IL - formed partnerships with five neighboring communities to create joint inspectional services which resulted in economies of scale, efficiencies, and increased level of service.

• Leesburg, VA - created a more comprehensive, transparent and inclusive reputation by a major reorganization process.

• Maricopa County, AZ – produced more efficient and effective customer service through partnering with citizens on regulatory reform.

The presenters include:

 Joe Kenney, Community Development Director, Glenview, IL;
 Scott Parker, Assistant Town Manager, Leesburg, Virginia;
 Joy Rich, Deputy County Manager, Maricopa County, AZ;
 Jon Walker, Vice President, Client Programs and Services, SAFEbuilt.

Formats Available: The Evolution of Community DevelopMENTALITY
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Evolution of Community DevelopMENTALITY
Collapse Transitioning Customer Service into Customer Satisfaction

It is quite common for a huge gap to exist between the customer’s perceptions and your intentions for high quality customer service. The good news is this gap can be closed.

This Webinar-on-Demand:


 Takes participants through the keys to understanding the difference between customer service (the input) and customer satisfaction (the output).


 Explains how a Customer Satisfaction Index (CSI) system aligns Service and Satisfaction so that leadership, management, frontline service providers, customers, the media and taxpayers all share similar expectations for what constitutes poor, mediocre and excellent service.


 Shares how to embed a focus on customer satisfaction into your organization’s culture and day to day mindset.

Formats Available: Transitioning Customer Service into Customer Satisfaction
Original Product Date: June 18, 2015
On-Demand Release Date: Available Now
MORE INFOMORE INFO Transitioning Customer Service into Customer Satisfaction
Collapse Using GIS and the Web to Effectively Enable Government Services - Las Vegas, NV

At the 2009 Transforming Local Government Conference in Corpus Christi, TX conference attendees voted for their favorite case studies which have be turned into presentations delivered via webinar.   Featured in September during the TLG Learning Café is the City of Las Vegas case study presentation Using GIS & the Web to Effectively Enable Government Services.

Presentation Description

This session describes how the city of Las Vegas employed an innovative approach combining scenario-based design, GIS and the web to develop usable online services that are being enthusiastically adopted by citizens.  The results: more citizen requests being handled "online rather than in line," reduced costs for the city, increased exposure for the role of GIS in the organization, and selection as the best city government web site in the nation for 2008. 

Formats Available: Streaming
Original Product Date: September 21, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Using GIS and the Web to Effectively Enable Government Services - Las Vegas, NV
Collapse Volunteerism

 

“No matter how big and powerful government gets, and the many services it provides, it can never take the place of volunteers.” Ronald Reagan

The trend of volunteerism is gaining interest with local governments’ with diminishing budgets.  Studies show people will volunteer with the cities and counties they live in if they feel needed, valued and believe they can impact positive change/support.  

Within local communities, government is an ideal opportunity for volunteer participation.  Volunteerism in local government is where direct impact on community can be most tangible for a volunteer. 

Providing volunteers with meaningful work that connects them to real world results can drive motivation and a positive contribution to the community live in.   What is occurring in today’s successful volunteer service programs is the ability to harness the right people for the right jobs for volunteers who have the skills and desire to participate and make a difference in their community.

During this webinar a panel of local government experts discuss best practices for creating a volunteer progran, ways to recruit and attract volunteers with specific skills and expertise needed and how to maintain and set standards for volunteers.  Panel members talk about volunteerism outreachso that the message is understood and people will look to your organization as a place to give time and expertise.

Formats Available: Streaming
Original Product Date: September 29, 2010
On-Demand Release Date: Available Now
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Collapse $ave Your City

There is an alternative to the conventional, often problematic, answers to deal with government funding crises.  Governments can readily find companies which will happily volunteer to pay for the use of government assets.  Think of it as a rental fee, a fee that governments charge businesses which can increase their earnings by making temporary and contractually specified use of the kinds of access to the public that only publicly-owned properties can provide.

Formats Available: Online Materials
Original Product Date: June 25, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO $ave Your City
Collapse 2015 Award Winners - Creating a Replicable Model for Electrical Vehicles

In partnership with Drive Electric Northern Colorado (DENC), Loveland, CO sought out to create a model that has a high likelihood of substantially increasing EV adoption not only in Colorado, but also across the United States for its ability to be easily replicated in other jurisdictions.

Formats Available: 2015 Award Winners - Creating a Replicable Model for Electrical Vehicles
Original Product Date: January 28, 2016
On-Demand Release Date: Available Now
MORE INFOMORE INFO 2015 Award Winners - Creating a Replicable Model for Electrical Vehicles
Collapse 2015 Award Winners - Whack-a-Watt

Discover the approach Chesterfield County, VA used to promote STEM careers to middle school students. With an interactive dashboard and an engaging district-wide competition, students gained insight to their environmental impacts.

Formats Available: Innovation Burst -2015 Award Winners - Whack-a-Watt
Original Product Date: January 27, 2016
On-Demand Release Date: Available Now
MORE INFOMORE INFO 2015 Award Winners - Whack-a-Watt
Collapse Community Wellness Case Studies
Formats Available: Streaming
Original Product Date: September 23, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Community Wellness Case Studies
Collapse Economic Development iBundle

Check out these great resources for learning about how local governments are meeting today’s Economic Development challenges.  Purchase all three in an “iBundle” discount or purchase them individually.

  • Economic Development Strategies in Local Government – Digital Document

This digital document contains 25 examples of local governments creating economic development strategies to meet the challenges of today while looking toward the future.  These examples recognize the factors of Innovation economics and the community’s role as an economic driver. Includes several examples of Business Incubators.

  • Economic Strategies for Job Generation – Webinar on Demand (90 minutes)

This webinar focuses on new programs and strategies to grow jobs at the local level.  A panel of experts share their insights on developing business incubators, creating funding mechanisms to stimulate job growth and targeting industries that support the local economy.

  • Events and Tourism as Economic Drivers – Webinar on Demand (90 minutes)

Local governments are capitalizing on new thinking to attract tourist dollars to the community and in certain instances the focus has been on creating the places for people to gather.  These strategies are centered on the notion that by using the spaces that were designed for residents, local government can attract visitors and grow tourism dollars to support the financial health of the community.

iBundle (all three)

Member Price:$100

Nonmember Price: $175

Individual Prices

Economic Development Strategies in Local Government: Members - $25; Nonmembers - $50

Economic Strategies for Job Generation:
Members - $75; Nonmembers - $125

Events and Tourism as Economic Drivers: Members - $75; Nonmembers - $125

These resources are available “On Demand” – no wait!  Store on your desktop, laptop, smartphone, or other portable device. 

Formats Available: Streaming
Original Product Date: May 16, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Economic Development iBundle
Collapse Economic Development Strategies in Local Government

We are in the midst of a fast-changing world where the Knowledge Economy is hurdling toward an emergent Network Economy.  The need for partnerships, collaboration and innovative economic development strategies is paramount for a sustainable future.

 

This digital document contains 25 examples of local governments creating economic development strategies to meet the challenges of today while looking toward the future.  Examples include the City of Virginia Beach, who recognized that early education is a workforce issue with long-lasting impact on the local economy.

 

A key indicator of success for any economic development organization is its ability to constantly evolve to meet the specific needs of the community it serves. No longer can a community rely on its quality of life alone as a successful economic development factor. Businesses are competing globally and, for them to be successful,they must demonstrate a high level of productivity,which is dependent upon the skills of their employees. Virginia Beach, VA “GrowSmart,” City of Virginia Beach, VA

 

These examples recognize the factors of Innovation economics and the community’s role as an economic driver.  Included among these examples are several business incubator programs that have blossomed to create low-cost collaborative environments for R&D and the cultivation of local entrepreneurs. 

 

And it includes a diverse array of challenges, approaches, and community sizes, from cities under 60,000 population like Wellington, FL and Westerville, OH to a big metropolis like Phoenix, AZ.

Formats Available: Online Materials
Original Product Date: March 21, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Economic Development Strategies in Local Government
Collapse Engaging the Community to Encourage Local Economic Vitality
Formats Available: Streaming
Original Product Date: August 31, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Engaging the Community to Encourage Local Economic Vitality
Collapse Environmental Sustainability Programs in Local Government

This digital document contains over 25 examples of local governments on the cutting edge of environmental sustainability issues. The document is divided into three sections: Climate Action Plans; Local Food and Community Gardens; and Green Energy Initiatives. Many of these governments have been recognized by their peers as leaders in environmental sustainability innovation. Examples come from communities in the United States as well as Canada, Sweden, England, and Australia.ability innovation. Examples come from communities in the United States as well as Canada, Sweden, England, and Australia.

Formats Available: Environmental Sustainability Programs in Local Government
On-Demand Release Date: Available Now
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Collapse Green Initiatives - What Works in Local Government

Government in the 21st century is being called upon to lead our communities toward a sustainable future.  It requires local ingenuity, creativity and innovation that is needed to foster a new green economy.  Building sustainable communities is a massive effort that requires government to lead by example. 

Green Initiatives: What Works in Local Government looks at the internal operations in government that produce real long-term energy savings in effect, aiding sustainability efforts.  Panel members will focus on how their governments have saved energy dollars from operational efficiency improvements.  We will discuss what nationally recognized leaders in government are doing, what has worked and produced savings, what hasn’t worked, as well as what the plans are for the future.

This roundtable discussion speaks to the creative solutions explored and results from such initiatives as:

·         Retrofitting fleet

·         Smart growth in transit

·         Effective Traffic Signalization

·         Building LEED Certified Government Facilities

·         Waste to Energy Facilities

·         Energy Efficiency Measures in Water and Wastewater

·         Recycling Efforts

·         Use of Solar and Wind Power

 Our problems are man-made, therefore they may be solved by man. No problem of human destiny is beyond human beings. John F. Kennedy

Formats Available: Streaming
Original Product Date: September 24, 2009
On-Demand Release Date: Available Now
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Collapse Leveraging Smart to Build a Healthy Organization

The City of Las Vegas found themselves at a cross road. Without a concentrated, cohesive push by all our organizational leaders, they were going to keep being really “smart” while watching their organizational “health” drain away. They knew that time spent on being healthy as an organization was going to pay off, increasing their ability to work harder, smarter and faster.

The City’s goal was to continue to improve morale and minimize confusion through increasing the cohesion of their leadership team, clarifying what is important to the city’s future and putting processes in place to ensure they stayed focused on what’s important.

Betsy Fretwell, City Manager of Las Vegas shares the steps taken to make their organization healthier and the impact that the new focus has had on city employees.

Ms. Fretwell has an extensive background in local government. She joined the city of Las Vegas in June 2000 as assistant city manager and was promoted to deputy city manager in March 2002, and became the City Manager in 2009. Prior to joining the city of Las Vegas, Ms. Fretwell held the position of intergovernmental relations director for the city of Henderson, Nevada, and prior to that she worked for Clark County as the strategic issues manager, where she was involved in extensive public policy, legislative lobbying and organizational analysis. She is a graduate of the University of Georgia with a bachelors degree in political science and a masters degree in public administration. She completed the Harvard University Senior Executives in State and Local Government Program in 2007.

Formats Available: Leveraging Smart to Build a Healthy Organization
Original Product Date: February 15, 2015
On-Demand Release Date: Available Now
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Collapse Preparing Communities for Resilience to Climate Risk

Communities face many risks from changing climactic conditions. Perhaps the most severe of these is sea level rise, which is already posing significant challenges for coastal communities throughout the United States. Even a little sea level rise can potentially magnify storm surges, alter coastal erosion patterns, and alter assumptions for infrastructure planning.

Confronting these risks will require substantial innovation on the part of public managers. This Webinar-on-Demand features Clark Miller from Arizona State University, Kristin Baja, Climate and Resilience Planner from the City of Baltimore, Maryland, Nancy Gassman, Ph.D, Sustainability Manager from City of Fort Lauderdale, as they share some lessons that can be taken away to address the challenges posed.

The discussion focuses on: 

  • Infrastructure Vulnerabilities;
  • Climate Preparedness and Resilience;
  • Integrating Climate Preparedness into Planning Documents.
  • Innovative, Transformative Leadership; and
  • Community Wide Learning.
Formats Available: Preparing Communities for Resilience
On-Demand Release Date: Available Now
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Collapse Stimulating the Local Economy

“Economic Stimulus” is the buzzword of the day.  At the local level, economic drivers are crucial elements to a thriving community.   Proactive planning and prediction of economic changes puts astute local governments in the position to drive innovation and improve the quality of life within their communities.  During the Alliance for Innovation Webinar, Stimulating the Local Economy you will hear from three local governments that have deployed economic strategies to combat changes and secure the vitality of their community.

Sarasota County, FL

In the case of Sarasota County, FL work began in January 2008 through a detailed economic stimulus program.  The County quickly realized the unfolding impact of housing deflation and construction related unemployment, and restructured its capital improvements program to rapidly deliver jobs and business activity. The Sarasota community, through its own resolve and capabilities, moved to independently build an economic stimulus platform for the benefit of its citizens.   At the time, there was no Federal or State economic stimulus funds available to accelerate capital construction projects. Because Sarasota County has already organized a multi-pronged strategy for economic stimulus, community infrastructure is being built, and the opportunity to benefit from federal stimulus dollars is maximized.

Fort Collins, CO

In Fort Collins, CO the development of an economic plan ties Council objectives to an economic vision which is, “A healthy economy reflecting the values of our unique community in a changing world.” In deploying Fort Collins economic plan, the city took an aggressive approach to regional partnerships with neighboring governments, as well as partnering with businesses to build technology incubators and set the stage for a strong economy.

Virginia Beach, VA

Faced with the potential for a large scale military installation closure at the Oceana Naval Air Station, the City of Virginia Beach acted quickly to address six key mandates placed by the BRAC commission.  Virginia Beach demonstrated its commitment to keeping Oceana and preserving the quality of life for all residents in the city. By working quickly, Virginia Beach was able to save countless jobs and keep a major economic engine for the community.

Formats Available: Streaming
Original Product Date: November 30, 2009
On-Demand Release Date: Available Now
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Collapse Think Bigger with Rebecca Ryan, Alliance Resident Futurist

We all are futurists! And with the help of Alliance Resident Futurist Rebecca Ryan, we can push ourselves to think bigger and envision what we want our communities to look like and determine the road to get there. Rebecca Ryan shares why it’s critical to think like a futurist and four trends impacting that urgency.

Ryan is joined by four Alliance Communities who recently completed the Quality of Life + Sustainable Cities Pilot: 

Arlington County, VA – Cynthia Richmond, Deputy Director Economic Development
 Durham, NC – Tom Bonfield, City Manager
 Novi, MI – Clay Pearson, City Manager
 Palo Alto, CA – Sheila Tucker, Assistant to the City Manager

This pilot re-examined the seven quality of life indexes – Vitality, Earning, Learning, After Hours, Around Town, Cost of Lifestyle, and Social Capital - and tested the links between quality of life, sustainability, talent retention and attraction, and prosperity. Find out what these four communities learned that they can leverage for the future of their community.

About the Speaker: Rebecca Ryan is a human sparkplug. She is one part economist, one part futurist, and one part humorist. (That’s right: economists can be funny.) Rebecca inspires audiences to think differently about the future…their future. Author of Life First, Work Second, and ReGENERATION, Rebecca is earning accolades as “a voice for the next generation.”

Formats Available: Streaming
On-Demand Release Date: Available Now
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Alliance Webinars On Demand