$ave Your City
$ave Your City

There is an alternative to the conventional, often problematic, answers to deal with government funding crises - find companies that will happily volunterr to pay for the use of government assets.

Building Your Blueprint for Customer Service
Building Your Blueprint for Customer Service

This webinar-on-demand shows how you can create the customer-focused environment it takes to meet expectations for both internal and external customers. A panel of experts discusses asking the right questions of your customers so you can design systems with the customer in mind.

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ou’ve had great customer service and you’ve had terrible customer service, right?  Does your organization have a blueprint for delivering the highest level of customer service?  If not, where do you start? And if you currently have a blueprint, how do you improve?
This webinar-on-demand, Building Your Blueprint for Customer Service, shows how you can create the customer-focused environment it takes to meet expectations for both internal and external customers. A panel of experts in local government customer service discusses asking the right questions of your customers so you can design systems with the customer in mind. And you’ll hear how they are actively improving customer service in their organizations.
Creating Economic Prosperity for Your Community
Debunking the Myths of Innovation
Debunking the Myths of Innovation

1. Techniques for innovative thinking
2. Overcoming the fear of judgment
3. Skills for developing creative confidence
4. Ideas on how you can build an innovative culture in 2014; and
5. Sustaining the motivation for change.

Economic Sustainability- Creating Reliability for Your Community
Environmental Sustainability Programs in Local Government

Contains over 25 examples of local governments on the cutting edge of environmental sustainability issues. The document is divided into three sections: Climate Action Plans; Local Food and Community Gardens; and Green Energy Initiatives. 

Human Resources Issues in Local Government iBundle
Human Resources Issues in Local Government iBundle

This iBundle includes:  

BUILDING A SKILLED WORKFORCE IN LOCAL GOVERNMENTS

Creating a culture of life-long learning in an organization can be a cost-effective approach to succession planning and an exciting way to strengthen the internal structure.  This OnDemand resource is a collection of 14 case studies and articles centered on building an organization highly skilled and prepared for the challenges of the 21st Century.  Includes creative initiatives such as the following:

  • City of Olathe’s (KS) partnership with the University of Kansas to provide supervisory leadership training
  • Arlington County’s (VA) Leaders Challenge Program
  • City of Tyler’s (TX) Lean Sigma program (which they estimate has saved the City $2.4 Million) and internal City University
  • City of Montgomery’s (OH) Culture of Continuous Improvement

Also features more local government case studies as well as articles on Succession Planning, Emergenetics, and more.

WELLNESS INITIATIVES IN LOCAL GOVERNMENTS

Successful wellness programs allow local governments to both reduce costs and provide health benefits that attract high quality employees desiring a career in public service.  This OnDemand resource contains 12 case studies of local governments initiating Wellness programs with positive results.  Includes such measurable results as the following:

  • The City of Dublin, OH employees in the “high-risk health” category have dropped from 11.1% to 5.4% in three years; meanwhile the “low-risk health” employees increased from 65.1% to 76.1% during the same period.
  • The City of Las Vegas, NV has seen hospitalizations decrease by 25%; reduced the escalation in City spending from 15% to 3.2% annually with a slightly higher employee base, and without reducing benefits or increasing employee coinsurance costs.
  • In Manatee County, FL, diabetes related hospitalization has decreased 86% since inception of its program resulting in an annual savings of $430,000.


BUILDING LEADERS IN YOUR ORGANIZATION
This 1 ½ hour webinar recording looks at cost effective approaches to develop in-house programs to cultivate leaders within the organization.  Discussion topics include the following:

  • Competency Models for Public Sector Leadership Development Programs
  • Selection of Participants
  • Resources for Instruction
  • Using Project Teams to Enhance Leadership Skills
  • Measuring Success

 

Local Government Transparency Through Dashboards

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Making Governmental Transparency a Reality Through Dashboards

Three communities, Edmonton, AB, Fort Collins, CO, and Williamsburg, VA share their transformational journeys towards making governmental transparency a reality through dashboards.  

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Local governments across the globe are committed to continuous improvement, accountability and transparency.   This includes a movement towards being a more open, data-drive organization focused on results.  Through the use of technology localities are providing the public, staff and businesses with timely, up-to-date information on overall performance, progress towards attaining key outcomes, and the ability to see and influence the direction of the community.
Three communities, Edmonton, AB, Fort Collins, CO, and Williamsburg, VA share their transformational journeys towards making governmental transparency a reality through dashboards.   The webinar kicks off with a brief demonstration of their innovative dashboards, an overview of the functionality and technology, and look at what they are measuring.  We will then dive deeper, discussing: 
 Creating the Culture; Vision, Leadership and Staff Involvement
 Making the Business Case; Internally and Externally; and
 Recommendations on Where to Start;  Regardless of the Size of Your Community
Preparing Communities for Resilience to Climate Risk
Preparing Communities for Resilience to Climate Risk

Communities face many risks from changing climactic conditions. Perhaps the most severe of these is sea level rise, which is already posing significant challenges for coastal communities throughout the United States. Even a little sea level rise can potentially magnify storm surges, alter coastal erosion patterns, and alter assumptions for infrastructure planning.

Confronting these risks will require substantial innovation on the part of public managers. This Webinar-on-Demand features Clark Miller from Arizona State University, Kristin Baja, Climate and Resilience Planner from the City of Baltimore, Maryland, Nancy Gassman, Ph.D, Sustainability Manager from City of Fort Lauderdale, as they share some lessons that can be taken away to address the challenges posed.

The discussion focuses on: 

  • Infrastructure Vulnerabilities;
  • Climate Preparedness and Resilience;
  • Integrating Climate Preparedness into Planning Documents.
  • Innovative, Transformative Leadership; and
  • Community Wide Learning.
Transform Your Culture by Engaging Your Employees
Transform Your Culture by Engaging Your Employees


Learning Objectives:
 Exposure to the concept of building a culture of employee engagement
 Ways to build organizational capacity through use of employee teams
 Methods to retool employee engagement

Digital Resource Products
Collapse Community Connections White Paper

An Alliance for Innovation white paper on citizen engagement and community connections written in collaboration by ASU Professors Dr. James Svara and Dr. Janet Denhardt.

Formats Available: Download
Original Product Date: September 01, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Community Connections White Paper
Collapse Summer 2011 Ideas Quarterly Report - Building Better


This issue of the Alliance for Innovation’s IDEAS Quarterly Report focuses on the state of infrastructure in the US. Looking at a variety of stories from across the nation, this issue compiles both the realities of the US’ deteriorating infrastructure, the challenges local governments face in repairing and rejuvenating infrastructure and local government success stories. We also include vignettes discussing successfully utilized American Recovery and Reinvestment Act federal funding by Alliance member communities. While the state of infrastructure in many communities across the country is alarming, this issue shows that ingenuity and partnership will be keys for the future.

Articles included are:

  1. Failure to Act: The Economic Impact of Current Investment Trends in Surface Transportation
    by Steve Landau, EDR Group for American Society of Civil Engineers

  2. Partnerships that Work for Local Governments
    by Richard Norment, Executive Director, National Council for Public-Private Partnerships

  3. Speed Kills: The High Speed Rail in California
    by Joe Matthews, California Editor for Zocalo Public Square

  4. Smart Collaboration Leads to SmartGrid
    by Gene Pinder, Director of Marketing and Communications, NC State University’s Centennial Campus

  5. Albemarle County Service Authority and City of Charlottesville Public Works: Working Together to Save Water
    by Katrina S. Thraves, Administration Supervisor, Albemarle County, VA

  6. The Realities of Local Government Financing: An Interview with Financial Advisors about the State of the Municipal Bond Market

  7. Planting the Seeds of Transformation
    by Anne Reichman, Arizona State University’s Sustainable Cities Network (SCN) and Lyssa Hall, City of Phoenix; Additional city information and photos contributed by the Cities of Glendale and Peoria, Arizona
Formats Available: Download
Original Product Date: August 01, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Summer 2011 Ideas Quarterly Report - Building Better
Collapse Summer 2012 Ideas Quarterly Report - Energized - Powering the Present and Future

Innovation, Enthusiasm, Ideas, ENERGY………This issue of the Alliance for Innovation IDEA’s Quarterly Report provides a broad look at Energy – how it impacts our communities, where it comes from, how it is financed, and whether, as local governments, we walk our own talk. It is exceedingly interesting that in today’s marketplace, energy is a focal point: going down in cost (due to global market demand reductions) and still economically unsustainable with the US’ reliance on one-time sources, rather than long-term solutions. My thanks to the authors and our editor, Jason Rollins, Communication Manager of the Alliance, for this provocative and informational look at how energy impacts our communities and citizens. We look forward to your comments and contributions on this subject – it will have a significant impact on our lives and our communities.

 

Articles included are:

  1. Local Sustainability and Climate Policy:  More Talk than Action?
    by Jessica Terman, University of Nevada, Reno and  Richard C. Feiock, Florida State University

  2. The Greenest Energy of All!
    by Mark Watson, City Manager, Oak Ridge, Tennessee

  3. California Here We Come!
    by Richard King, Director, Solar Decathlon, U.S. Department of Energy

  4. Answering the American Public’s Energy Choice in Local Terms

  5. A Public Service: An Interview with Evelyn Casuga, General Manager, Customer Service, Arizona Public Service

 

Formats Available: Download
Original Product Date: September 11, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Summer 2012 Ideas Quarterly Report - Energized - Powering the Present and Future
Collapse Value of Public Service Essays

Essays on the Value of Public Service essays.

Formats Available: Download
Original Product Date: November 30, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Value of Public Service Essays
Collapse Winter 2012 Ideas Quarterly Report - Limitless - Forming Connections and Respecting Boundaries

Our IDEAS Quarterly seeks to bring you divergent views on topics that are timely to local government staff and officials. This issue digs more deeply into a topic that was explored at our BIG IDEAS meeting this past fall. What distinguishes a community and what are the key elements that contribute to “Place”? We have brought many different perspectives on that question: through results from citizen surveys, the voice of an elected official, showing how diversity impacts governance, and using generational viewpoints to color how attractive a place is. I hope that you will take time to reflect on their thoughts and join us all in making our communities safe, vibrant, welcoming and prosperous into the future.

Articles included are:

  1. Taking the Pulse: A Summary and Reflection on the Gallup - Knight Foundation “Soul of the Community” Report

  2. Diversity and Good Governance: Can I Have My Cake and Eat It Too?
    by Benoy Jacob, PhD, Director for the Center of Local Government Research and Training, Buechner Institute of Governance , University of Colorado – Denver, School of Public Affairs

  3. Place Settings
    by Raymond R. Patchett, Former City Manager, Carlsbad, CA

  4. A Positive Prophesy for the Art of Architecture and Community
    by Vernon D. Swaback, FAIA, FAICP

  5. Stop the Yelling: A Mission to Restore Civility in Tucson, AZ and Beyond

  6. The Generation Gap: A Look At How Baby Boomers, Gen X’ers and Millennials Value Their Communities
Formats Available: Download
Original Product Date: February 06, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Winter 2012 Ideas Quarterly Report - Limitless - Forming Connections and Respecting Boundaries
Collapse $ave Your City

There is an alternative to the conventional, often problematic, answers to deal with government funding crises.  Governments can readily find companies which will happily volunteer to pay for the use of government assets.  Think of it as a rental fee, a fee that governments charge businesses which can increase their earnings by making temporary and contractually specified use of the kinds of access to the public that only publicly-owned properties can provide.

Formats Available: Online Materials
Original Product Date: June 25, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO $ave Your City
Collapse Applying for Awards Guide ebook

Winning awards lends distinction and prestige to recipients. While the award submittal process can be long and arduous, the payoff for receiving the recognition for your efforts is oftentimes immeasurable. Winning an award provides a feel good effect on the submitters that boosts morale as well as the reputation of the organization.

Identifying the right awards to submit for is an exercise that combines your organization's interest areas along with your areas of expertise and success. It is important to find awards that are a good fit for your organization in that you meet the criteria, the program is well established and the submittal process will not drain your organization’s resources to complete. With that said, submitting awards takes time and crafting a good submittal is the only way to ensure you will stand out when it comes time for the reviewers to evaluate your application.

At the Alliance for Innovation we have had an active awards program since 2007. In that time we have seen thousands of award applications and have experience understanding what makes an award stand out. This toolkit captures the Alliance’s best ideas and advice for applying for awards in the local government arena.

Formats Available: e-Book
MORE INFOMORE INFO Applying for Awards Guide ebook
Collapse Economic Development iBundle

Check out these great resources for learning about how local governments are meeting today’s Economic Development challenges.  Purchase all three in an “iBundle” discount or purchase them individually.

  • Economic Development Strategies in Local Government – Digital Document

This digital document contains 25 examples of local governments creating economic development strategies to meet the challenges of today while looking toward the future.  These examples recognize the factors of Innovation economics and the community’s role as an economic driver. Includes several examples of Business Incubators.

  • Economic Strategies for Job Generation – Webinar on Demand (90 minutes)

This webinar focuses on new programs and strategies to grow jobs at the local level.  A panel of experts share their insights on developing business incubators, creating funding mechanisms to stimulate job growth and targeting industries that support the local economy.

  • Events and Tourism as Economic Drivers – Webinar on Demand (90 minutes)

Local governments are capitalizing on new thinking to attract tourist dollars to the community and in certain instances the focus has been on creating the places for people to gather.  These strategies are centered on the notion that by using the spaces that were designed for residents, local government can attract visitors and grow tourism dollars to support the financial health of the community.

iBundle (all three)

Member Price:$100

Nonmember Price: $175

Individual Prices

Economic Development Strategies in Local Government: Members - $25; Nonmembers - $50

Economic Strategies for Job Generation:
Members - $75; Nonmembers - $125

Events and Tourism as Economic Drivers: Members - $75; Nonmembers - $125

These resources are available “On Demand” – no wait!  Store on your desktop, laptop, smartphone, or other portable device. 

Formats Available: Streaming
Original Product Date: May 16, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Economic Development iBundle
Collapse Human Resources Issues in Local Government iBundle

This iBundle includes:  

BUILDING A SKILLED WORKFORCE IN LOCAL GOVERNMENTS

Creating a culture of life-long learning in an organization can be a cost-effective approach to succession planning and an exciting way to strengthen the internal structure.  This OnDemand resource is a collection of 14 case studies and articles centered on building an organization highly skilled and prepared for the challenges of the 21st Century.  Includes creative initiatives such as the following:

  • City of Olathe’s (KS) partnership with the University of Kansas to provide supervisory leadership training
  • Arlington County’s (VA) Leaders Challenge Program
  • City of Tyler’s (TX) Lean Sigma program (which they estimate has saved the City $2.4 Million) and internal City University
  • City of Montgomery’s (OH) Culture of Continuous Improvement

Also features more local government case studies as well as articles on Succession Planning, Emergenetics, and more.

WELLNESS INITIATIVES IN LOCAL GOVERNMENTS

Successful wellness programs allow local governments to both reduce costs and provide health benefits that attract high quality employees desiring a career in public service.  This OnDemand resource contains 12 case studies of local governments initiating Wellness programs with positive results.  Includes such measurable results as the following:

  • The City of Dublin, OH employees in the “high-risk health” category have dropped from 11.1% to 5.4% in three years; meanwhile the “low-risk health” employees increased from 65.1% to 76.1% during the same period.
  • The City of Las Vegas, NV has seen hospitalizations decrease by 25%; reduced the escalation in City spending from 15% to 3.2% annually with a slightly higher employee base, and without reducing benefits or increasing employee coinsurance costs.
  • In Manatee County, FL, diabetes related hospitalization has decreased 86% since inception of its program resulting in an annual savings of $430,000.


BUILDING LEADERS IN YOUR ORGANIZATION
This 1 ½ hour webinar recording looks at cost effective approaches to develop in-house programs to cultivate leaders within the organization.  Discussion topics include the following:

  • Competency Models for Public Sector Leadership Development Programs
  • Selection of Participants
  • Resources for Instruction
  • Using Project Teams to Enhance Leadership Skills
  • Measuring Success

 

Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Human Resources Issues in Local Government iBundle
Collapse Local Government Transparency Through Dashboards iBUNDLE

iBundle of the Making Local Governmental Transparency a Reality Through Dashboards Webinar on Demand and Local Government Transparency Through Dashboards Digital Document.

Formats Available: Local Government Transparency Through Dashboards iBundle
On-Demand Release Date: Available Now
MORE INFOMORE INFO Local Government Transparency Through Dashboards iBUNDLE
Collapse Regionalism/Shared Services in Local Government I-Bundle

The concept of shared services is not new but the recent fiscal crisis has inspired many local government professionals to seek creative ways to engage their neighboring communities in hope of discovering more efficient and cost-reducing strategies.  This Innovation Bundle contains some of the best examples today of local governments coming together to work for the common good of their region and respective communities.  It includes lessons learned - some the hard way - challenges and obstacles and the positive results that have emerged.  Also included are sample agreements, reports, articles, guides, shared perspectives, and even a full-length webinar that offers the views and lessons learned by 4 professionals experienced in the difficult but often very rewarding work of shared services.

Formats Available: Streaming
Original Product Date: February 23, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Regionalism/Shared Services in Local Government I-Bundle
Collapse Alternative Workweek Report

Local government is learning to operate leaner and smarter, while still providing competitive benefits in a challenging economy. Offering flexibility in how to configure the workplace is a next/best practice that local governments are exploring and having success with. This report provides examples of policies in place in local governments that provide new solutions to address employee morale, energy savings, improved customer service and more efficient use of transportation corridors.

Formats Available: Download
Original Product Date: August 25, 2008
On-Demand Release Date: Available Now
MORE INFOMORE INFO Alternative Workweek Report
Collapse Benchmarking In Local Government

This Information Bundle represents a collection of material that looks at service comparison in several local government areas including Parks, Vehicle Maintenance, Engineering, Economic Development, Neighborhood Services, Capital Improvement and more. Included in this collection is 13 documents as well as a report outlining links to additional resources found on the internet.

Formats Available: Download
Original Product Date: January 01, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Benchmarking In Local Government
Collapse Best Practices in Internal Communication

Use this collection to review internal communication policies in other local governments. TheInformation Bundle  includes a report outlining Alliance for Innovation Research findings on communication practices in local government including use of intranets and other web 2.0 features, instant messaging, meetings, newsletters and other correspondence. This packet includes a report along with a collection of 13 local government documents.

Formats Available: Download
Original Product Date: April 13, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Best Practices in Internal Communication
Collapse Building a Skilled Workforce in Local Government

Creating a culture of life-long learning in an organization can be a cost-effective approach to succession planning and an exciting way to strengthen the internal structure. 

This OnDemand resource is a collection of 14 case studies and articles centered on building an organization highly skilled and prepared for the challenges of the 21st Century.  Includes creative initiatives such as the following:

  • City of Olathe’s (KS) partnership with the University of Kansas to provide supervisory leadership training
  • Arlington County’s (VA) Leaders Challenge Program
  • City of Tyler’s (TX) Lean Sigma program (which they estimate has saved the City $2.4 Million) and internal City University
  • City of Montgomery’s (OH) Culture of Continuous Improvement

Also features more local government case studies as well as articles on Succession Planning, Emergenetics, and more.

Formats Available: Download
Original Product Date: June 28, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Building a Skilled Workforce in Local Government
Collapse Economic Development Strategies in Local Government

We are in the midst of a fast-changing world where the Knowledge Economy is hurdling toward an emergent Network Economy.  The need for partnerships, collaboration and innovative economic development strategies is paramount for a sustainable future.

 

This digital document contains 25 examples of local governments creating economic development strategies to meet the challenges of today while looking toward the future.  Examples include the City of Virginia Beach, who recognized that early education is a workforce issue with long-lasting impact on the local economy.

 

A key indicator of success for any economic development organization is its ability to constantly evolve to meet the specific needs of the community it serves. No longer can a community rely on its quality of life alone as a successful economic development factor. Businesses are competing globally and, for them to be successful,they must demonstrate a high level of productivity,which is dependent upon the skills of their employees. Virginia Beach, VA “GrowSmart,” City of Virginia Beach, VA

 

These examples recognize the factors of Innovation economics and the community’s role as an economic driver.  Included among these examples are several business incubator programs that have blossomed to create low-cost collaborative environments for R&D and the cultivation of local entrepreneurs. 

 

And it includes a diverse array of challenges, approaches, and community sizes, from cities under 60,000 population like Wellington, FL and Westerville, OH to a big metropolis like Phoenix, AZ.

Formats Available: Online Materials
Original Product Date: March 21, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Economic Development Strategies in Local Government
Collapse Environmental Sustainability Programs in Local Government

This digital document contains over 25 examples of local governments on the cutting edge of environmental sustainability issues. The document is divided into three sections: Climate Action Plans; Local Food and Community Gardens; and Green Energy Initiatives. Many of these governments have been recognized by their peers as leaders in environmental sustainability innovation. Examples come from communities in the United States as well as Canada, Sweden, England, and Australia.ability innovation. Examples come from communities in the United States as well as Canada, Sweden, England, and Australia.

Formats Available: Environmental Sustainability Programs in Local Government
On-Demand Release Date: Available Now
MORE INFOMORE INFO Environmental Sustainability Programs in Local Government
Collapse Local Government Transparency Through Dashboards

This Digital Document presents some of the best current examples of local governments exhibiting transparency to the public through the use of dashboards.  This is a great example of how local governments are increasingly using “open-gov” concepts to be more accountable to the people they serve.  Technological advances such as decreased storage costs and greater broadband accessibility has been able to make this a reality.
When we think of government transparency, we most often think about finances.  While that certainly remains important, some local governments are going beyond the numbers of revenue and spending to report on other public concerns such as environmental issues, Fire/EMS/Police, community culture and human services.  The 13 governments featured in this document have taken steps to be leaders in this trend.

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This Digital Document presents some of the best current examples of local governments exhibiting transparency to the public through the use of dashboards.  This is a great example of how local governments are increasingly using “open-gov” concepts to be more accountable to the people they serve.  Technological advances such as decreased storage costs and greater broadband accessibility has been able to make this a reality.
When we think of government transparency, we most often think about finances.  While that certainly remains important, some local governments are going beyond the numbers of revenue and spending to report on other public concerns such as environmental issues, Fire/EMS/Police, community culture and human services.  The 13 governments featured in this document have taken steps to be leaders in this trend.
Formats Available: Local Government Transparency Through Dashboards
On-Demand Release Date: Available Now
MORE INFOMORE INFO Local Government Transparency Through Dashboards
Collapse Local Stimulus Actions and Energy Efficiency

The Alliance for Innovation has been assembling information on local stimulus planning. This Information Bundle includes a report along with a collection of documents that are available on the topic.

Formats Available: Download
Original Product Date: April 21, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Local Stimulus Actions and Energy Efficiency
Collapse Performance Management Programs in Local Government

One trend gaining momentum in performance management programs over the last 10 years is the idea of “open” or “transparent” government.  Some local governments are going beyond posting budgets and other internal data on their websites and are now displaying performance measures and performance results in dynamic ways that are visually appealing and easy to digest.  Performance Management Programs in Local Government is a digital document featuring this trend as well as other case studies and other examples of performance management reporting in local governments today.

 

Performance Management Programs in Local Governments contains eight case studies, eight reports and four articles highlighting some of the best current practices and ideas in this critical area.  Highlights include:

 

·         A case study on how the City of Durham (NC) created a new performance management dashboard that engaged its own citizens in the design.  The result was a more transparent government; a more engaged and informed citizenry and news media; and a better understanding of the Strategic Plan alignment by both staff and residents.

·         The City of Rock Hill’s (SC) case study on their cost-effective implementation of a strategic plan and performance accountability system focusing on transparency and accountability both internally and to the public as a whole.

·         Graphically displayed real-time data in a public dashboard easily accessed through the City of Williamsburg’s (VA) website.

·         Community Scorecards and Performance Measures Reports from Fort Collins, CO; Toronto, Ontario; San Antonio, TX; Kirkland, WA and more.

Formats Available: Digital Product
Original Product Date: October 25, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Performance Management Programs in Local Government
Collapse Plastic Bag Ordinances

Plastic bags are responsible for significant negative environmental impacts and preferable alternatives are readily available and currently in use. The most effective way to reduce the environmental impacts related to plastic bags (including biodegradable plastic) is to ban their use and promote the use of reusable carryout bags. In this collection of programs and procedures, you will view examples that were successfully executed by cities such as Vancouver, Canada and Santa Monica, California. This collection contains 15 government documents.

Formats Available: Download
Original Product Date: March 16, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Plastic Bag Ordinances
Collapse Public-Private Partnerships

Public/private partnerships (PPP) have become a common feature widely used by all levels of government. Its utilization is used in projects and programs ranging from child care, education, and health to infrastructure and retail development. Though it is a widely used tool for financing such projects and programs, limited detailed research is readily available on the most effective means to maximize and leverage funds from the private sector. This Information Bundle includes a report on the findings done while researching the topic and a collection of 10 local government documents.

Formats Available: Download
Original Product Date: December 01, 2008
On-Demand Release Date: Available Now
MORE INFOMORE INFO Public-Private Partnerships
Collapse School Partnerships

The Alliance for Innovation has prepared information for the on the topic of School Partnerships with Local Government. This material was gathered using contacts within the Alliance Knowledge Network and research performed by Alliance staff. The Knowledge Network provided a range of information on school partnerships including advice for building positive relationships between school districts and local governments, as well as innovative programs in use today. The Information Bundle includes the consolidated report as well as a collection of 21 local government documents.

Formats Available: Download
Original Product Date: July 27, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO School Partnerships
Collapse Wellness Initiatives in Local Government

Successful wellness programs allow local governments to both reduce costs and provide health benefits that attract high quality employees desiring a career in public service.  This OnDemand resource contains 12 case studies of local governments initiating Wellness programs with positive results.  Includes such measurable results as the following:

  • The City of Dublin, OH employees in the “high-risk health” category have dropped from 11.1% to 5.4% in three years; meanwhile the “low-risk health” employees increased from 65.1% to 76.1% during the same period.
  • The City of Las Vegas, NV has seen hospitalizations decrease by 25%; reduced the escalation in City spending from 15% to 3.2% annually with a slightly higher employee base, and without reducing benefits or increasing employee coinsurance costs.
  • In Manatee County, FL, diabetes related hospitalization has decreased 86% since inception of its program resulting in an annual savings of $430,000.

 

Formats Available: Materials
Original Product Date: June 28, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Wellness Initiatives in Local Government
BUY CREDITS FOR On-Demand PRODUCTS
Advance purchase of credits is available for organizations or individuals. Buy credits now and watch On-Demand Webinars at your convenience or use them to purchase digital products. Credits are sold in increments of 3 with a minimum purchase of 6 credits. They can be purchased by members for $20 ($25 value when applied to a store purchase) and non-members for $40 ($50 value when applied to a store purchase). Each credit saves you 20% toward store purchases!


Select a Webinar Category
Collapse A Regional Approach to Service Delivery

What will the new local government look like in the future?  Will there be more partnering among regional entities?  Can local governments band together to deliver services across community lines?  The answer is yes.

There are a number of considerations relating to the need for shared service delivery including public perception of duplicative efforts in local government, political pressure for government efficiency and legislative mandates to name a few.  Tight budgets are requiring service re-evaluation and re-engineering to meet today’s reality.   And through partnering with other local government entities, local government leaders are seeing opportunities for make government service delivery more efficient and better for the customer.

During this webinar, panel members from Nevada, Wisconsin and California discuss how a regional approach is being successfully utilized to share service delivery to citizens.  In effect, these governments have been able to cut costs, reduce redundancy and leverage the strengths of their neighboring governments.

 

Formats Available: Streaming
Original Product Date: June 22, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO A Regional Approach to Service Delivery
Collapse Ambassador Webinar - Six Qualities Linked to Innovation

View the kick off webinar for the Alliance 2011-2012 Ambassador Innovation series.  We have an in-depth discussion on the six qualities associated with innovation based on research by Dr. James Svara, Director, Center for Urban Innovation at Arizona State University and Karen Thoreson, President of the Alliance for Innovation.  

The six qualities we discuss are:
1. Leadership
2. Creativity
3. Internal Collaboration
4. External Partnerships
5. Community Connections
6. Results Focused

This webinar focuses on an overview of all six qualities presented by Karen Thoreson with time for your questions and answers.

Formats Available: Streaming
Original Product Date: June 29, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Ambassador Webinar - Six Qualities Linked to Innovation
Collapse Building a Skilled Workforce in Local Government

Creating a culture of life-long learning in an organization can be a cost-effective approach to succession planning and an exciting way to strengthen the internal structure. 

This OnDemand resource is a collection of 14 case studies and articles centered on building an organization highly skilled and prepared for the challenges of the 21st Century.  Includes creative initiatives such as the following:

  • City of Olathe’s (KS) partnership with the University of Kansas to provide supervisory leadership training
  • Arlington County’s (VA) Leaders Challenge Program
  • City of Tyler’s (TX) Lean Sigma program (which they estimate has saved the City $2.4 Million) and internal City University
  • City of Montgomery’s (OH) Culture of Continuous Improvement

Also features more local government case studies as well as articles on Succession Planning, Emergenetics, and more.

Formats Available: Download
Original Product Date: June 28, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Building a Skilled Workforce in Local Government
Collapse Building Connected Communities

"The social fabric of community is formed from an expanding sense of belonging.  It is shaped by the idea that only when we are connected and care for the well-being of the whole that a civil and democratic society is created."— Peter Block, Community The Structure of Belonging

We live in a changing world.  There is a growing sense of disconnectedness and strife that is fracturing our communities.  In government this results in citizens at two ends of the spectrum, those that mistrust and are skeptical of government and those that are looking to government to find the solutions and fix the problems.  With shrinking resources and internal pressures, this can seem like an overwhelming task.

So where do the answers lie for a future distinct from the past?  The truth is it will take all of the resources within a community to make for a thriving future.  It will involve citizens and businesses, educational institutions, and our religious organizations.  It will require people to come together, understand the issues and develop a shared reality for the future.  One not dominated by special interest or the naysayers in our communities, but rather by the heart of a connected community.

View the Alliance for Innovation as we welcome Peter Block to the webinar on Building Connected Communities.  Peter will share his insights on Community and the Sense of Belonging during a guest spot on this webinar.  We continue the program with several local government case studies which provide stellar examples of how citizen engagement is making a difference in their communities.

Case studies will also be presented by:

·         Carlsbad, CA - Using citizen engagement tactics to lay out the vision for the city

·         Lynchburg, VA - Citizen engagement in the form of study circles to deal with race relations

·         Tamarac, FL - Harnessing the power of citizen academies to set priorities and further engage citizens  

Formats Available: Streaming
Original Product Date: May 06, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Building Connected Communities
Collapse Changing the Conversation in Local Government - Dr. Benoy Jacob

Join the Alliance for Innovation for a Manager's Forum, featurning Dr. Benoy Jacob, Assistant Professor, School of Public Administration, University of Colorado, Denver, who discusses the Changing Conversation in Local Government.

Dr. Jacob discusses his studies, observations, and the work of the National League of Cities relative to the current context of fiscal distress.  Cities are reconsidering the types, and ways in which, public goods and services can be offered.  Conversations around these potential changes provide an opportunity to think about the role and function of local governments more generally.  This presentation will discuss some important ways that the traditional conversations about the functions of local government can be re-directed to guide current and future decisions.

Dr. Jacob's work has been featured in Urban Affairs Review, Public Organization Review and the Canadian Journal of Public Administration.  Prior to joining the School of Public Affairs at University of Colorado, Denver, he was an Assistant Professor of Politics and Policy at Claremont Graduate University’s School of Politics and Economics. Benoy earned his PhD in Public Administration in 2008 from the University of Illinois – Chicago. While completing his PhD, Benoy worked as a Summer Associate at RAND and was also awarded a Lincoln Institute of Land Policy dissertation fellowship. Benoy has also worked as a land-use planner for Rockland County (New York), and as a development consultant in the New York Metropolitan Are.

Formats Available: Streaming
Original Product Date: August 18, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Changing the Conversation in Local Government - Dr. Benoy Jacob
Collapse Citizen Involvement in the Budget Process

 

Communities across America are today struggling to develop meaningful and fiscally prudent budgets under financial pressures unknown in modern times. Local governments have experienced the severe challenges wrought by weakened economic health, within an environment where citizens seek programs to be sustained and taxes to remain unchanged.

During this webinar, you'll see how other local governments have successfully involved citizens in the budget process to help determine “what they want to keep” – in other words, what objectives are most important to them. We will explore a creative and unique process - Priority Based Budgeting - and learn how it has been implemented in over 18 communities just like yours to better determine how to align the resources allocated in the budget process with the results communities wish to achieve. You’ll hear how other stakeholders (residents, business community, etc.) have been engaged to help define “why their government exists” and influence how decision-makers decide how to allocate scarce resources to the services that are of the highest priority to these stakeholders.

Join us as Chris Fabian and Jon Johnson from the non-profit Center for Priority Based Budgeting (www.pbbcenter.org) demonstrate how this proven approach can be applied in your government.  Chris and Jon are joined by a panel of local government case studies who will share their stories relating to involving citizens in the process of budget decision making.

Formats Available: Streaming
Original Product Date: May 18, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Citizen Involvement in the Budget Process
Collapse Communication Techniques That Work

Communicating effectively in a world that is connected in new and dramatic ways provides both opportunity and challenge to local governments.  Techniques like the public hearing and citizen newsletter are techniques that serve a purpose, but do they truly establish a conversation among community stakeholders?

Today’s times call for meaningful interchanges that can help, inform while guiding future actions.  This webinar focuses on the emerging tactics being used by communication professionals in local government to reach the intended audience.  Whether it be effective visioning or branding campaigns, collaborative decision making or budget processes, or even the newly emerging eTownHall, these communication techniques can be used successfully to engage the community.

Formats Available: Streaming
Original Product Date: August 31, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Communication Techniques That Work
Collapse Connected Communities

Local Governments as Partners in Citizen Engagement and Community Building

Spearheaded by thought provoking conversation among Alliance members, the Alliance for Innovation partnered with Arizona State University to take an in depth look at engagement with citizens that goes beyond exchange of information and calls for a higher level of qualitatively different interaction.  This type of interaction provides the opportunity for citizens to contribute and participate in the decision making process.  It allows citizens and officials to listen to and learn from each other and work together over time to address issues or problems that they feel are important. 

During the Connected Communities webinar, Dr. James Svara, Professor at ASU and Karen Thoreson, President of the Alliance for Innovation explore the concepts researched in the recently released Connected Communities White Paper.   The white paper identifies steps local governments can take to achieve a higher level of citizen engagement.  Through identification of model case studies, alternative strategies and method, the white paper reveals answers to four questions:

  • What are the alternative goals of citizen participation and engagement?
  • What is citizen engagement and what forms does it take?
  • Who is responsible for citizen engagement efforts?
  • How does citizen engagement contribute to community building?

These questions are investigated in greater detail during this webinar.  The panel provides insight into the strategies and methods that achieve the intended outcome of engagement efforts.

Formats Available: Streaming
Original Product Date: December 08, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Connected Communities
Collapse Developing Your Community Brand

Not all government leaders are fans of branding. But even the most reluctant marketers are learning that when the “talk is right on the street”; all other efforts to increase the fiscal vitality of the city will be significantly more effective.

According to Don McEachern, every city has a reputation or brand . . . what people say about them when they’re not around.  And some of the most influential talk comes from a community’s citizens. “That ‘talk on the street’ can be positive or negative, well-defined or nebulous.  It can be right or wrong, planned or unplanned, understood or mysterious.  Regardless of whether you planned it, want it or are even aware of it, your city does have some sort of existing reputation that is either working for or against its fiscal vitality.”

Community branding is the process of bringing a community’s existing reputation in line with its most distinct and relevant asset. At its most effective, community branding is an important part of a new model for how cities should be run in the future: it is the glue that binds together a range of different tools that until now have only produced a fraction of their potential effect because they have been operating in a fragmented and inefficient way.

During this Alliance for Innovation webinar, McEachern provides an overview of the requirements for understanding and articulating your community’s brand including research, strategy, creativity and action.  He is joined by several local governments who successfully “branded their communities” including Columbus, Indiana, where the positive impact of “living the brand” has spread from economic development to tourism to community involvement and the infrastructure.  

 

Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Developing Your Community Brand
Collapse Employee Engagement - Cheryl Hilvert, City Manager, Montgomery, OH

View this webinar with City Manager Cheryl Hilvert and hear about the philosophy used to build a High Performance Organization in Montgomery, OH.  This webinar is an Alliance for Innovation Manager's Forum which is offered FREE to Alliance members.

Formats Available: Streaming
Original Product Date: February 18, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Employee Engagement - Cheryl Hilvert, City Manager, Montgomery, OH
Collapse Employee Engagement Webinar

 

 

"It is amazing what you can accomplish if you do not care who gets the credit." Harry S. Truman

 

Most local governments are struggling to balance the service demands of citizens against budgetary realities.  As these challenges escalate, crucial conversations to explore creative solutions become increasingly important.  While most government leaders understand the need for courageous discussions, understanding how to best engage employees on emotionally laden topics is another matter.

Today’s times require building workforces that are informed and participate in solution generation and decision-making in pursuit of common goals.  During this webinar, a panel of local government experts led by Cheryl Hilvert, former City Manager of Montgomery, OH and High Performance Organization expert will explore the components of a vastly engaged workforce.

Formats Available: Streaming
Original Product Date: June 07, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Employee Engagement Webinar
Collapse Engaging the Community to Encourage Local Economic Vitality
Formats Available: Streaming
Original Product Date: August 31, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Engaging the Community to Encourage Local Economic Vitality
Collapse Evaluating the Health of Your Community

Reports that grade the quality of health care are issued on a regular basis, but have you ever seen a report that actually evaluates the HEALTH of your community?  The County Health Rankings, Robert Wood Johnson-funded reports released in all 50 states in February, 2010 fill this void by describing the many different factors that create health in your community.  This presentation discusses the Rankings report which highlights how local government professionals can use their county’s report to respond to the health needs of their community, and provide examples of action from communities around the nation. 

Formats Available: Streaming
Original Product Date: May 25, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Evaluating the Health of Your Community
Collapse Human Capital Planning - Lou O

Are you aware of the talent you have, the talent you need, and how to engage and reward the talent in pursuit of organizational goals?

Human Capital Planning is a disciplined effort to ensure your people processes are aligned and integrated.  A Human Capital Plan provides the organization with a roadmap to better select, develop, reward and retain the most important knowledge, skills and competencies that will drive your organization’s desired outcomes.

View this webinar as we look at Human Capital Planning with Lou O’Boyle and Tim Griles of Zelos, Inc. 

Formats Available: Streaming
Original Product Date: March 16, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Human Capital Planning - Lou O
Collapse Imagination Banks - Suggestion Programs that Work Webinar

"The best way to have a good idea is to have a lot of ideas."  Dr. Linus Pauling

How do you obtain the fresh and thoughtful ideas that are needed to do the business of government in tough times?  Think Imagination Banks – the effective use of suggestion programs and methods to harness the creative ideas of your organizations.

Suggestion programs can offer government organizations significant benefits including cost savings, productivity increases, decreased waste, improved quality, safety, customer service, improved culture, employee motivation and employee satisfaction. Employee suggestion systems have been in existence for over one hundred years in one form or another ranging from the proverbial employee suggestion box to fully-developed employee suggestion systems overseen by administrators, evaluators and idea specialists.  Now governments are not only tapping the creativity of their employees, but also looking to citizens for the idea generation that can lead to a more effective, efficient and transformed organization.

During this Alliance for Innovation Webinar, we  take a look at the elements of a quality suggestion program and we will hear from local governments that have successfully implemented suggestion programs and used it to create positive change for their organizations.

Formats Available: Streaming
Original Product Date: April 20, 2010
On-Demand Release Date: Available Now
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Collapse Impementation of a Leadership Philosophy


During this engaging and creatively-themed conversation, staff from the Village of Downers Grove, IL discuss the techniques and approaches that the organization has effectively put in place to achieve improved performance and communication. The Village of Downers Grove responded to the Great Recession in ways that sought to establish a financially sustainable and exceptional municipal organization built around the contribution of its most valuable asset, its employees.

Village Manager Dave Fieldman often says that his primary responsibility is to “set the leadership philosophy for the organization” and then allow employees to perform their jobs to the best of their ability in accordance with it. A simple philosophy, however, is not enough. Effective implementation requires action performed regularly and repeatedly to introduce and instill its key concepts. The techniques, tools and practices identified on this webinar on-demand provide that foundation by defining more effective professional behaviors that lead to better outcomes and ultimately, successful implementation of the leadership philosophy.

Formats Available: Streaming
Original Product Date: November 14, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Impementation of a Leadership Philosophy
Collapse Managed Competition: Is it Right For Your Organization

Managed competition is a process used by local governments to identify the most cost-effective method for quality service delivery.

At the front end, Managed Competition is not:
• Outsourcing
• Privatization

Managed Competition is in-house employees re-structuring, innovating, and competing against contractors to provide services under contract. Government agencies continue to be accountable to the residents for service delivery

While managed competition is known to improve efficiencies, empower front-line employees, encourage partnerships, promote innovation and reward competitive thinking, it also comes with warnings.

So how do you know if it’s right for your organization?

This Alliance for Innovation OnDemand Webinar. Managed Competition: Is it Right for Your Organization, helps you answer that question. Katy Simon, President of Simon and Associates Consulting and retired County Manager of Washoe County, NV, facilitates a discussion specifically defining what it is, including both the advantages and disadvantages, and discusses your organization's readiness for managed competition. You will also hear from three localities: the Cities of Charlotte, North Carolina and Carrollton, Texas along with Washoe County, Nevada. They share what managed competition means to their organization, things to consider and lessons learned.


Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Managed Competition: Is it Right For Your Organization
Collapse Online Public Comment Forums

Why do your constituents want and need online public comment forums, and how can you provide online forums that are civil, legal, insightful and cost-effective?  During this webinar – brought to you by the Alliance for Innovation and its Corporate Partner, Peak Democracy – participants explore best practices for implementing online forums as well as suggestions for how to leverage your social media strategy and decision making processes.

Panelists Michael Cohen and Robert Vogel of Peak Democracy will discuss how to increase the quality and quantity of online feedback, easily map your feedback across your neighborhoods and city, as well as avoid the "Referendum Effect."

This webinar features numerous online examples of how Alliance members are using online public comment forums powered by Peak Democracy’s Open City Hall service.

Formats Available: Streaming
Original Product Date: October 05, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Online Public Comment Forums
Collapse Policy Issues and Risks of Social Media

The Internet forever changed the way people communicated across distances and connected with one another.  Today, there is compelling evidence that web 2.0 and the use of social media tools is the next evolution of communication and human interaction using the web.  This has created a significant and somewhat complex development in the connections that can be built between people, and it can be particularly complex for government officials.

Government 2.0 has moved beyond the “what is it” to the “how to do we do it” stage.  There is a strong interest in the government community to understand the structure, procedures, policies and drawbacks of all these new web 2.0 tools that have been latched on to with such excitement and expectation.  

The Alliance for Innovation hosted a webinar series dedicated to the topic of social media.  These events featured Bill Greeves, Director of Communications and Information Technology from Roanoke County, VA as our facilitator.  Joining Billare local government case studies that include representatives from a diversity of roles, levels of government and involvement in 2.0

Policy Issues and Risk Management of Social Media focused on the policy side – what do effective policies look like, how do you develop them, and how often are they revisited.  On the risk management side the impact of social media on employees (and their spouses or friends), recruitment, and elected officials.   The rise of social media provides us with a great opportunity to engage others in new ways, but it is not without its pitfalls.  During this webinar we will look at the impact of personal involvement in social media of public employees and the legal considerations.

This is Part II of a two part webinar series.  Part I is Strategy and Implementation of Social Media.

Formats Available: Streaming
Original Product Date: March 11, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Policy Issues and Risks of Social Media
Collapse Public Art for Blight Reduction - Hayward, CA

Art is important. We tend to think it is a luxury, but it gives people deep pleasure because beauty is the personification of hope that something grander is at work. Gil Dellinger

View the Alliance for Innovation webinar featuring  the City of Hayward, CA during our learning café webinar on the city’s Public Art Mural Program.  The city works in partnership with various communities, local jurisdictions, commissions, youth and “local” artists to create mural throughout the city.  This program supports multiple blight elimination efforts, beautification, job creation, promotes business to business opportunities and civic pride.

City operated public art mural program benefits the community by:

  • Creating job Opportunities for artists and enhanced business to business opportunities
  • Created  $800,000 in saving’s to the City
  • Significant reduction in graffiti tagging
  • Beautification and Education for youth in the community
Formats Available: Streaming
Original Product Date: July 12, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Public Art for Blight Reduction - Hayward, CA
Collapse Reaching a New Audience - Using Social Media for Citizen Engagement

Have you thought about how your government can harness the power of social media tools like Facebook, Twitter and SecondLife to engage your citizens?  News agencies are doing it, celebrities are doing it, and so are your colleagues.  The Alliance for Innovation webinar on Using Social Media for Citizen Engagement takes a strategic look at how social media can help government meet communication and engagement strategies.  This is a conscious choice that requires care and feeding.  How do you organize it, maintain it, and have it achieve the intended outcome?  Ultimately you should be completely aware of what your desired outcome is before starting down the path.

Today’s times call for actively engaged and knowledgeable citizens.  By leveraging the power of the Internet, the reach of government has been extended to connect with citizens who were previously not engaged.  While the social media world is seen by many as “fun,” it has the potential to serve for meaningful dialogue on issues that are impacting our communities.  Just consider using Facebook to educate and get citizen feedback on financial management issues, transportation alternatives, or energy efficiency opportunities.  The problems of today can be addressed using social media to reach out and get a new voice into the conversation.

The Alliance for Innovation provides viewers of this webinar with a thought provoking conversation on the strategic use of social media tools to engage citizens. 

Formats Available: Streaming
Original Product Date: July 23, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Reaching a New Audience - Using Social Media for Citizen Engagement
Collapse Redesigning Service Delivery - The Power of Partnerships

In today's tough economic environment, local governments have been faced with the challenge of exploring alternative service delivery methods in unprecedented ways. This webinar will explore innovative approaches governments have used partnerships in redefining service delivery methods and financing structures.

During this webinar we will explore the use of partnerships for service delivery including public-public, public-private, as well as public-non-profit. Utilization of these types of partnerships is becoming increasingly more common in projects and programs ranging from child care, education, and healthcare to infrastructure and economic development. Local governments are exploring the most effective means to leverage public dollars and are reevaluating how the approach the distribution of risk as it relates to financing of such projects.

This webinar is a panel discussion that covers how service delivery has been redesigned with use of partnership, as well as the lessons learned along the way.

Formats Available: Streaming
Original Product Date: August 25, 2009
On-Demand Release Date: Available Now
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Collapse Service Delivery Collaborations: Are They Worth the Effort?

Collaboration is an approach to service delivery that is a popular topic today. But is it just the latest “fad” in local government management and, more importantly, is it right for your organization? The Alliance for Innovation’s continuing partnership with Arizona State University and the ICMA recently concluded its research into the critical topic of collaborative service delivery, which can include public-private partnerships, public-nonprofit, partnerships, public-public partnerships, regionalism and consolidations.

Join David Swindell of ASU’s Center for Urban Innovation and Cheryl Hilvert of ICMA’s Center for Management Strategies to hear the latest on collaborative service delivery approaches. They present an overview of their framework for helping local officials determine if a collaborative approach to service delivery is right for their community and, if so, which form of collaborative arrangement makes the most sense. They will also provide some basic managerial tools and best practices for your toolbox that will help ensure that your efforts to implement collaboration is successful. This webinar is brought to you as part of the Enhance Research Partnership between the Alliance for Innovation, Arizona State University and the International City/County Management Association.

Formats Available: Service Delivery Collaborations: Are They Worth the Effort?
Original Product Date: September 04, 2014
On-Demand Release Date: Available Now
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Collapse Service Innovation: Forming a Successful Public-Private Partnership

Join us for this interactive webinar brought to you in partnership with Alliance Corporate Partner CH2M HILL. 

Every city, county or community faces its own set of unique challenges. But in the current economic climate, one common challenge has emerged – trying to deliver more and better services to citizens with limited and even declining resources. Cutting services, cutting hours and cutting staff are a last resort, so communities are taking a closer look at optimizing their operations and considering new ways of delivering service to citizens. Regionalization, shared services and outsourcing frequently come up in conversation.

From short-term consulting to long-term partnerships, the private sector is poised to be an effective partner for innovation and service delivery, allowing local government leaders to shift their focus from government to governance – that is, from managing day-to-day issues to more broadly facilitating the community’s development. Though public-private partnerships have been in practice in the U.S. for 300 years, the approach is still new for many communities uncertain about how to proceed. This session walks attendees through five key steps in creating a successful public-private partnership:

One: Defining Project Goals

Two: Securing Consensus

Three: Developing a Request For Proposals

Four: Evaluating Employee Impact

Five: Analyzing Total Value

Formats Available: Streaming
Original Product Date: September 18, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Service Innovation: Forming a Successful Public-Private Partnership
Collapse Strategic Vision Alignment - Redefining Priorities

Local governments today are struggling to develop meaningful and fiscally prudent budgets under the financial pressures that are truly unknown in modern times. The leadership of these organizations find themselves trying to understand and communicate their fiscal position while continuing to provide the community with the quality services being demanded but most likely accomplishing with less resources.  Cities, counties and school districts alike are looking for a “new lens” through which to look as they seek to create new financial models that depict the strategic vision for the future.

In this webinar, you'll see how local governments are strategically aligning their vision for the future with the priorities set by citizens, staff and elected officials and catch a glimpse of the tools and techniques they are employing to achieve both short-term relief and long-term sustainability.   You will be introduced to  a creative and unique process - Priority Based Budgeting - and learn how it has been implemented in nearly 30 communities just like yours to better determine how to align the resources allocated in the budget process with the results communities wish to achieve. You’ll hear how other stakeholders (residents, business community, etc.) have been engaged to help define “why their government exists” and influence how decision-makers decide how to allocate scarce resources to the services that are of the highest priority to these stakeholders.

View this webinar with Chris Fabian and Jon Johnson from the non-profit Center for Priority Based Budgeting (www.pbbcenter.org) as they demonstrate how this proven approach can be applied in your government. 

Formats Available: Streaming
Original Product Date: March 22, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Strategic Vision Alignment - Redefining Priorities
Collapse Strategy and Implementation of Social Media

 

The Internet forever changed the way people communicated across distances and connected with one another.  Today, there is compelling evidence that web 2.0 and the use of social media tools is the next evolution of communication and human interaction using the web.  This has created a significant and somewhat complex development in the connections that can be built between people, and it can be particularly complex for government officials.

 

Government 2.0 has moved beyond the “what is it” to the “how to do we do it” stage.  There is a strong interest in the government community to understand the structure, procedures, policies and drawbacks of all these new web 2.0 tools that have been latched on to with such excitement and expectation.  

 

The Strategy and Implementation of Social Media webinar looks at creating an effective  social media strategy which is flexible and adaptable due to the frequent changes within the social media landscape.  Consideration also must be placed to the resources necessary to keep any social media vehicles thriving.

 

Once an organizations social media vehicle is launched, there is an expectation by users that it will be useful and serve a purpose.  In government we have to keep in mind that bad social media is much worse than no social media.  Case studies represented on this panel will present on how their social media program ties to the strategic initiatives of the government for communication, employee development (recruitment) and citizen engagement.  This webinar will also include real world examples that achieved measurable results or are heading in that direction.

 

This is Part I of a two part webinar series.  Part II is Policy Issues and Risk Management of Social Media.

 

Formats Available: Streaming
Original Product Date: February 25, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Strategy and Implementation of Social Media
Collapse Summer 2011 Ideas Quarterly Report - Building Better


This issue of the Alliance for Innovation’s IDEAS Quarterly Report focuses on the state of infrastructure in the US. Looking at a variety of stories from across the nation, this issue compiles both the realities of the US’ deteriorating infrastructure, the challenges local governments face in repairing and rejuvenating infrastructure and local government success stories. We also include vignettes discussing successfully utilized American Recovery and Reinvestment Act federal funding by Alliance member communities. While the state of infrastructure in many communities across the country is alarming, this issue shows that ingenuity and partnership will be keys for the future.

Articles included are:

  1. Failure to Act: The Economic Impact of Current Investment Trends in Surface Transportation
    by Steve Landau, EDR Group for American Society of Civil Engineers

  2. Partnerships that Work for Local Governments
    by Richard Norment, Executive Director, National Council for Public-Private Partnerships

  3. Speed Kills: The High Speed Rail in California
    by Joe Matthews, California Editor for Zocalo Public Square

  4. Smart Collaboration Leads to SmartGrid
    by Gene Pinder, Director of Marketing and Communications, NC State University’s Centennial Campus

  5. Albemarle County Service Authority and City of Charlottesville Public Works: Working Together to Save Water
    by Katrina S. Thraves, Administration Supervisor, Albemarle County, VA

  6. The Realities of Local Government Financing: An Interview with Financial Advisors about the State of the Municipal Bond Market

  7. Planting the Seeds of Transformation
    by Anne Reichman, Arizona State University’s Sustainable Cities Network (SCN) and Lyssa Hall, City of Phoenix; Additional city information and photos contributed by the Cities of Glendale and Peoria, Arizona
Formats Available: Download
Original Product Date: August 01, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Summer 2011 Ideas Quarterly Report - Building Better
Collapse Survivor

With a spiraling economy, local government faces the same challenges as private industry in keeping employees motivated in tough times.  Both the reality and the anticipation of layoffs can be debilitating to an organization. Layoffs are traumatic for everyone involved, those let go, those left behind and the manager’s who have to deliver the news. 

Keeping employees motivated and working toward common goals can be done, however it requires effort and honesty and leadership at many levels.  Providing challenging work experiences, staying connected and engaged, emphasizing team work and joint accountability are ways to keep the workforce motivated.

The Alliance for Innovation Survivor’s Guilt: Motivating Employees in Tough Times webinar focuses on the positive measures organizations can take to keep staff engaged and working together.  This roundtable discussion will focus on strategies used to combat the paralyzing result of layoffs while inspiring employees to perform at their best.

Formats Available: Streaming
Original Product Date: October 15, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Survivor
Collapse The Changing Public Workplace

 

Far and away the best prize that life has to offer is the chance to work hard at work worth doing. Theodore Roosevelt

There are many changes transpiring to alter the local government workplace.  On the minds of employees are topics like retirement, reduction in force, technological changes, benefits concerns, and training demands with minimal funding.   Coupled with economic pressures, we are seeing local government organizations undergoing a shift in order to deal with workplace challenges.

How do we create a sense of “job stickiness” so that local government can be seen as a relevant and realistic career path?  What does it take to prepare the next generation of local government leaders?  How do we retain the knowledge of those retiring so that the work continues successfully?  What changes are needed in the public workplace to meet the desires of today’s workforce?

During The Changing Public Workplace Webinar, a panel of local government experts looks at these questions and more.  We openly discuss the importance of succession planning to the process of promoting individual development; being prepared for attrition throughout the organization, providing promotional opportunities, sharing institutional knowledge; and enhancing organizational performance.

 

Formats Available: Streaming
Original Product Date: March 31, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Changing Public Workplace
Collapse The Workforce of the Future - Maximizing Opportunities through Success Planning - Tom Muehlenbeck, City Manager, Plano, TX

As a responsible and driven City Manager, Tom Muehlenbeck of Plano, TX has been a force committed to the succession and development of the future leaders within his organization.  By enlisting the help of LaShon Ross, Deputy City Manager the duo have aggressively worked on a succession model for nearly a decade to prepare and lead Plano into the future.  During this Manager's Forum both Muehlenbeck and Ross will share their insights on succession planning and specifics about the Plano program. 

 

The Managers’ Forum will demonstrate the importance of succession planning to the process of promoting individual development; being prepared for attrition throughout the organization; providing promotional opportunities; sharing institutional knowledge; and enhancing organizational performance.

Tom Muehlenbeck has been a long-time friend and leader at the Alliance for Innovation.  Mr. Muehlenbeck was chair of The Innovation Groups Board of Directors for ten years and led the organization through many changes including its succession from the company's president and founder Bob Havlick.  His leadership is honored with our annual innovation award, the Thomas Muehlenbeck Award for Innovation.

Formats Available: Streaming
Original Product Date: August 25, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Workforce of the Future - Maximizing Opportunities through Success Planning - Tom Muehlenbeck, City Manager, Plano, TX
Collapse Tired of Singing Solo - Add Voices - Clearwater, FL

At the 2009 Transforming Local Government Conference in Corpus Christi, TX we asked conference attendees to vote for their favorite case studies to be turned into presentations delivered via webinar.   First up in the TLG Learning Café is the City of Clearwater’s case study presentation Tired of Singing Solo? Add VOICES!  Volunteerism, Outreach, Innovation, Communication, Engagement, Success.

Presentation Description

How do you get residents involved? The City of Clearwater’s program takes neighborhood leaders from solo acts to conducting community symphonies. Neighborhoods get excited, roll up their sleeves, think outside the box, and have fun coming up with the most creative ways to reach out, solve problems, engage one another and serve their communities. Don’t miss this tune that is climbing the charts!

Many Clearwater communities are experiencing a new sense of pride, unity, and connectedness thanks to the city’s award-winning CAN! Program. Two years ago, the Neighborhood Services Division redesigned the city’s Matching Grants program and created a visionary new awards program based on the great events and activities that neighborhoods were doing to engage their neighbors. But with a twist. The program encourages neighborhoods to think outside the box and unleash their creativity.

BREAKING THE PARADIGMS - The CAN! Program

·         Engages residents in playing an active role in achieving Clearwater’s vision to make Clearwater a great place to live, learn, work and play

·         Gets neighborhoods excited about getting involved in their neighborhoods and with the city

·         Cultivates community and family values

·         Fosters a feeling of “Neighborly connectedness”

·         Encourages neighborhoods to reach out to all age groups within the neighborhood

·         Awards neighborhoods for the great things they are already doing

·         Offers a tool for inactive and challenging neighborhoods to get engaged

·         Offers a tool that helps start and strengthen neighborhood associations

Clearwater designed a program that would unite, bond, strengthen and award neighborhoods based on their achievements.  The opportunity this program fosters for the neighborhoods is boundless and their creativity is energizing and contagious to the entire city.

Formats Available: Streaming
Original Product Date: July 28, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Tired of Singing Solo - Add Voices - Clearwater, FL
Collapse Transform Your Culture by Engaging Your Employees

I do know that if I start with the right people, ask them the right questions, and engage them in vigorous debate, we will find a way to make this company great. - Jim Collins

Engaged employees are key to high performance, customer service and retention. Last fall, the State of the Global Workplace report showed only 29% of employees in the United States and Canada are engaged at work. Engaged employees are more likely to go the extra mile, using discretionary effort, due to the emotional commitment to an organization and its mission.
On this Webinar-on-Demand we dive deeper into Transforming Organizational Cultures by Engaging Employees. You will hear from three localities, City of Durham, North Carolina, City of Palm Coast, Florida and Navajo County, AZ on their bold approaches to actively engage their workforce and the impact their initiatives have made on their organizations.
Learning Objectives:

  • Exposure to the concept of building a culture of employee engagement
  • Ways to build organizational capacity through use of employee teams

Methods to retool employee engagement

This OnDemand product comes with the full webinar. It allows you to have immediate access to the webinar. Watch right away or at your leisure!
Running time: 90 minutes
• Member Price: $75
• Nonmember Price: $125

Formats Available: Transform Your Culture by Engaging Your Employees
Original Product Date: August 06, 2014
On-Demand Release Date: Available Now
MORE INFOMORE INFO Transform Your Culture by Engaging Your Employees
Collapse Volunteerism

 

“No matter how big and powerful government gets, and the many services it provides, it can never take the place of volunteers.” Ronald Reagan

The trend of volunteerism is gaining interest with local governments’ with diminishing budgets.  Studies show people will volunteer with the cities and counties they live in if they feel needed, valued and believe they can impact positive change/support.  

Within local communities, government is an ideal opportunity for volunteer participation.  Volunteerism in local government is where direct impact on community can be most tangible for a volunteer. 

Providing volunteers with meaningful work that connects them to real world results can drive motivation and a positive contribution to the community live in.   What is occurring in today’s successful volunteer service programs is the ability to harness the right people for the right jobs for volunteers who have the skills and desire to participate and make a difference in their community.

During this webinar a panel of local government experts discuss best practices for creating a volunteer progran, ways to recruit and attract volunteers with specific skills and expertise needed and how to maintain and set standards for volunteers.  Panel members talk about volunteerism outreachso that the message is understood and people will look to your organization as a place to give time and expertise.

Formats Available: Streaming
Original Product Date: September 29, 2010
On-Demand Release Date: Available Now
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Collapse Alliance 101 - Getting the Most out of Your Membership

The Alliance is a community of local governments testing, discovering, and accelerating the adoption of new ideas. But what does that mean in practice? Join us as we explain:

  • What the alliance is trying to accomplish
  • The relationship between the Alliance, ICMA and Arizona State University
  • How individual membership fits into the bigger picture
    The tangible benefits of membership
  • The ambassador leadership program; and
  • Advice on how to engage your organization to get the most out of your membership
Formats Available: Streaming
Original Product Date: November 05, 2013
On-Demand Release Date: Available Now
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Collapse Alliance for Innovation Ambassador Webinar - Design Thinking

Creativity is cornerstone to innovation.  The ability to harness great ideas and put them into action establishes a platform for progress that is directly linked to innovative organizations.  Unleashing creativity can come from the melding of diverse backgrounds which creates an openness to ideas from different and non-traditional sources.  It involves finding the strengths and passion people have and harnessing them in unique ways to bring new thought and energy to old problems.

During this webinar, Pam Antil, Assistant City Manager, Palo Alto, CA and Victor Lauria, Assistant Chief of Police, Novi, MI review the Design Thinking Process with Alliance Ambassadors.  Pam and Victor provide examples of how to identify people’s strengths, creating the environment to unleash people’s passion, and allowing for failure and risk taking all in a local government environment.  We discuss communicating the passion for your ideas and how to connect with others in the process.  We continue the conversation to include the importance of group dynamics and the significance of creating a safe environment to show your passion in a comfortable space.

Formats Available: Streaming
Original Product Date: October 20, 2011
On-Demand Release Date: Available Now
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Collapse Alliance Resources Webinar and Knowledge Network Training

Learn more about the Alliance for Innovation and take a tour of the new Knowledge Network developed in partnership with the ICMA (icma.org).  The network features a host of Web 2.0 tools that will provide Alliance members with access to:

• Exclusive content delivery regarding innovative and emerging topics of interest specifically for local Government  
• Specialized training and communication resources focused on using the new Knowledge Network
• Cross-fertilization of ideas with learning and networking opportunities

Electronic Community Building Options Include:

• Topic tagging, question and answer features
• Members can access Networking Groups by department, title, etc
• Target your inquiries to specific categories such as state, title, population and/or region
• Create your own groups

Formats Available: Streaming
Original Product Date: May 12, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Alliance Resources Webinar and Knowledge Network Training
Collapse Ambassador Hangout - Models to Promote Innovation in Your Organization

 The culture of an organization provides the foundation for how the organization acts and behaves. To promote an innovative culture, local governments need to foster cultural qualities of relentless creativity, inclusive leadership, internal collaboration, engagement, and realty focused and results-oriented. But, where do you start? Innovation doesn’t happen in a vacuum and it’s important to identify an innovative structure and place to promote innovation throughout the organization. An innovation team is a cross-functional team that identifies and develops new ideas to solve strategic challenges. However, every innovation team is different based on what challenges you are facing, available resources, existing culture, etc.

Using the Rapid Fire pecha kucha presentation format, we’ll introduce you to the innovation teams of Coon Rapids, MN, Newport News, VA, and Navajo County, AZ through three 5 minute rapid fire presentations. This is not a traditional webinar but an opportunity to interact; these presentations are designed to ignite conversation amongst the ambassadors. After signing up, you will receive a link to the meetings and questions to think about prior to the event. You will want to interact with your fellow Ambassadors, so please be prepared to contribute your comment about how you are incorporating and develop an innovative framework to promote an innovative culture in your organization. A webcam is also required for this event.

Learning Objectives:
• Understand different types of innovation teams and how they integrate into your organizational structure
• Learn how to build cross functional teams to address strategic challenges
• Expand capacity to promote ongoing innovation.

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Formats Available: Streaming
On-Demand Release Date: Available Now
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Collapse Ambassador Hangout - Models to Solicit and Vet Ideas

In innovative culture draws on the valuable knowledge of employees at all levels. Communicating that the ideas of staff are valued and connected to strategic direction of the organization are important in empowering employees to help solve the community’s challenges. But, how do you encourage employees to share their ideas? How do you vet those ideas to ensure they fit your strategic direction? How do you nurture those ideas so they can be implemented?
We’ll begin by introducing you two models in Olathe, KS and Rancho Cordova, CA through two 5 minute rapid fire presentations.

This is not a traditional webinar but an opportunity to interact; these presentations ignite conversation amongst the ambassadors. Ambassadors contribute comments about how their organization is incorporating and developing an innovative framework to promote an innovative culture in their organization. 

Learning Objectives:
• Understand how to better solicit ideas
• Learn how to vet and act on the ideas shared by staff
• Better connect your innovative efforts throughout the organization

Formats Available: Ambassador Hangout - Models to Solicit and Vet Ideas
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - 10 Faces of Innovation Book Review

Take an indepth look at the boo the 10 Faces of Innovation by Tom Kelley of IDEO.

Formats Available: Streaming
Original Product Date: August 20, 2009
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - DRIVE Book Review

During this webinar Alliance Ambassadors explore nine strategies to awaken motivation.  This webinar is Part I in looking at the book DRIVE by Daniel Pink.  This webinar is offered FREE to Alliance members as part of the Alliance for Innovation member program.

Formats Available: Streaming
Original Product Date: May 26, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Ambassador Webinar - DRIVE Book Review
Collapse Ambassador Webinar - DRIVE Book Review - Part II

During this webinar Alliance Ambassadors explore nine strategies to awaken motivation.  This webinar is Part I in looking at the book DRIVE by Daniel Pink.  This webinar is offered FREE to Alliance members as part of the Alliance for Innovation member progra,

Formats Available: Streaming
Original Product Date: July 21, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Ambassador Webinar - DRIVE Book Review - Part II
Collapse Ambassador Webinar - Implementing Jim Collins Good to Great

Greatness is not a function of circumstance.  Greatness is larger a matter of conscious choice, and discipline
- Jim Collins, Author

Join Alliance for Innovation Ambassadors as they learn how the City of Arvada, CO implemented Jim Collins' book Good to Great.  Arvada has invested in a citywide initiative to implement Collins' Level 5 Leadership concepts:

1.  First Who...Then What
2.  The Stockdale Paradox
3.  The Hedgehog Concept
4.  A Culture of Discipline
5. Technology Accelerators
6. The Flywheel and the Doom Loop

This webinar is part of a 12-month series looking at the Six Qualities Linked to Innovation. Vicky Reier, Assistant City Manager for Arvada, will lead discuss their efforts, lessons learned and answer your questions.

Formats Available: Streaming
Original Product Date: September 07, 2011
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Innovation Now

This webinar features a presentation by Patrick Ibara of the Mejorando Group on how to innovate in less than 1 hour.  Includes discussion on spurring creativity, wasy to overcome bureaucractic gracity and foster an innovative workplace culture.  This webinar is part of the Alliance for Innovation Ambassador program and is offered FREE to Alliance members.

Formats Available: Streaming
Original Product Date: March 31, 2010
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Orientation

Get acquanted with the Alliance for Innovation Ambassador Program.  This is a FREE service to Alliance members.

Formats Available: Streaming
Original Product Date: May 08, 2009
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Six Qualities Linked to Innovation

View the kick off webinar for the Alliance 2011-2012 Ambassador Innovation series.  We have an in-depth discussion on the six qualities associated with innovation based on research by Dr. James Svara, Director, Center for Urban Innovation at Arizona State University and Karen Thoreson, President of the Alliance for Innovation.  

The six qualities we discuss are:
1. Leadership
2. Creativity
3. Internal Collaboration
4. External Partnerships
5. Community Connections
6. Results Focused

This webinar focuses on an overview of all six qualities presented by Karen Thoreson with time for your questions and answers.

Formats Available: Streaming
Original Product Date: June 29, 2011
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Talent is Overrated Book Review

Kathy Leidich, Assistant to the Town Manager in Leesburg, VA presents on the main concepts of the book Talent is Overrated by Geoff Colvin.  This webinar is part of the Alliance for Innovation Ambassador program and is offered FREE to Alliance members.

Formats Available: Streaming
Original Product Date: November 19, 2009
On-Demand Release Date: Available Now
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Collapse Applying for Awards Guide ebook

Winning awards lends distinction and prestige to recipients. While the award submittal process can be long and arduous, the payoff for receiving the recognition for your efforts is oftentimes immeasurable. Winning an award provides a feel good effect on the submitters that boosts morale as well as the reputation of the organization.

Identifying the right awards to submit for is an exercise that combines your organization's interest areas along with your areas of expertise and success. It is important to find awards that are a good fit for your organization in that you meet the criteria, the program is well established and the submittal process will not drain your organization’s resources to complete. With that said, submitting awards takes time and crafting a good submittal is the only way to ensure you will stand out when it comes time for the reviewers to evaluate your application.

At the Alliance for Innovation we have had an active awards program since 2007. In that time we have seen thousands of award applications and have experience understanding what makes an award stand out. This toolkit captures the Alliance’s best ideas and advice for applying for awards in the local government arena.

Formats Available: e-Book
MORE INFOMORE INFO Applying for Awards Guide ebook
Collapse Asset Management for Utilities and Beyond

Utilities, local governments and private sector companies are adopting leading asset management practices at an increasing rate.  These practices give organizations tools and methods to better prioritize the allocation of scarce resources, reduce costs without sacrificing quality of services, actively engage employees in transforming the organization, and better justify budgets and investment recommendations to decision makers.

In this webinar, CH2MHILL will discuss the key findings of a groundbreaking study just completed by McGraw Hill (a study sponsored by CH2MHILL) which examines the extent of asset management adoption in the US and Canadian water industries, identifies the benefits that adopters are realizing from asset management, and presents four cases studies of best practices.  CH2MHILL will also explain how asset management provides a framework that can be applied in just about any organization.

Formats Available: Streaming
Original Product Date: April 16, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Asset Management for Utilities and Beyond
Collapse Big Data is a Big Deal

Big data is a big deal and it is transforming the way local governments operate and deliver service. Kevin Desouza, Associate Dean at Arizona State University quotes, “Big data is an evolving concept that refers to the growth of data and how it is used to optimize business processes, create customer value and mitigate risk.” From transportation, public safety, utilities, etc. local governments are beginning to explore the new frontier. They are investigating ways to integrate their disparate data sources, build analytical capabilities and move to data driven decision making.

On this Webinar-on-Demand, Kevin Desouza leads a discussion on:

  • What is Big Data and Why is it a Big Deal
  • How local governments are using Big Data to improve the quality of life for its citizens
  • Key Steps to Building a Successful Big Data Project including planning, execution and implementation
  • Hear from Austin, TX and Olathe, KS on how they are embracing the opportunities and coping with the challenges

Dr Kevin C. Desouza serves as the Associate Dean for Research at the College of Public Programs (COPP) and is an associate professor in the School of Public Affairs at Arizona State University. Desouza has authored, co-authored, and/or edited nine books, the most recent being Intrapreneurship: Managing Ideas within Your Organization. He has published more than 125 articles in prestigious practitioner and academic journals. His work has also been featured by a number of publications such as Sloan Management Review, Harvard Business Review, Businessweek, and Computerworld, among others. Desouza has advised, briefed, and/or consulted for major international corporations, non-governmental organizations, and public agencies on strategic management issues ranging from management of information systems, to knowledge management, competitive intelligence, government intelligence operations, and crisis management.

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Formats Available: Big Data is a Big Deal
On-Demand Release Date: Available Now
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Collapse Changing the Conversation in Local Government - Dr. Benoy Jacob

Join the Alliance for Innovation for a Manager's Forum, featurning Dr. Benoy Jacob, Assistant Professor, School of Public Administration, University of Colorado, Denver, who discusses the Changing Conversation in Local Government.

Dr. Jacob discusses his studies, observations, and the work of the National League of Cities relative to the current context of fiscal distress.  Cities are reconsidering the types, and ways in which, public goods and services can be offered.  Conversations around these potential changes provide an opportunity to think about the role and function of local governments more generally.  This presentation will discuss some important ways that the traditional conversations about the functions of local government can be re-directed to guide current and future decisions.

Dr. Jacob's work has been featured in Urban Affairs Review, Public Organization Review and the Canadian Journal of Public Administration.  Prior to joining the School of Public Affairs at University of Colorado, Denver, he was an Assistant Professor of Politics and Policy at Claremont Graduate University’s School of Politics and Economics. Benoy earned his PhD in Public Administration in 2008 from the University of Illinois – Chicago. While completing his PhD, Benoy worked as a Summer Associate at RAND and was also awarded a Lincoln Institute of Land Policy dissertation fellowship. Benoy has also worked as a land-use planner for Rockland County (New York), and as a development consultant in the New York Metropolitan Are.

Formats Available: Streaming
Original Product Date: August 18, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Changing the Conversation in Local Government - Dr. Benoy Jacob
Collapse Community Connections White Paper

An Alliance for Innovation white paper on citizen engagement and community connections written in collaboration by ASU Professors Dr. James Svara and Dr. Janet Denhardt.

Formats Available: Download
Original Product Date: September 01, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Community Connections White Paper
Collapse Culture of Service Manager

 

A talented local government professional is not just a subject matter expert, but someone who has passion for service.  These individuals, at the same time are willing to engage others including the public and internal staff members to address issues that impact our communities.

In Durham, they are developing a philosophy around a “Culture of Service.”  When Tom Bonfield, City Manager, first came to Durham in 2008 and spoke to employees he realized they had sound value statements, and an extensive customer service program, but when people were asked how they related to the values, it appeared there was a disconnect.  The staff members had difficulty describing how the value statements related to them personally.  According to Bonfield, “The full commitment to public service is integral to being a local government professional.  Through our Culture of Service Initiative, I am challenging the staff to think about the Culture of Service Triangle which calls service to self and co-workers as the foundation for serving the public.“

The Culture of Service Initiative in Durham, NC is reenergizing employee’s passion for service, challenging them to think about service to self, coworkers and the community.   By building well rounded individuals who are committed to their colleagues, employees are focusing on stellar customer service and quality work, while representing themselves as a trustee of community assets.  During this manager’s forum Tom shares information on Durham’s Culture of Service Initiative and its evolution.

About Tom Bonfield
A native of St. Petersburg, Florida, Bonfield received a bachelor's degree in accounting from St. Leo University, after which he was drafted by the New York Yankees in 1977. He went on to earn an MBA from the University of South Florida. He served as the City Manager of Temple Terrace for thirteen years and Pensacola for ten years, prior to joining Durham in 2008. Bonfield is an ICMA Credentialed Manager and current Chair of the Alliance for Innovation Board of Directors.

Formats Available: Streaming
Original Product Date: October 23, 2012
On-Demand Release Date: Available Now
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Collapse Dance of Leadership - Dr. Robert Denhardt, Professor, ASU

View the Alliance for Innovation Member Managers’ Forum featuring Dr. Robert B. (Bob) Denhardt, Director, School of Public Affairs, Arizona State University, Author and Alliance Board Member who will discuss the art of leading in government and society.

Most successful leaders know that leadership is an art, not a science. They recognize that beyond all the sophisticated systems and theories, the strategies and tactics, leadership is ultimately about intangible things such as timing, intuition, and passion. This 1-hour webinar will focus on how successful leaders can master the artistic aspects of their work.

During the webinar, Bob discusses how he and his co-author, Dr. Janet V Denhardt, explored the art of leadership by examining the perspectives, training, and insights of artists and will share ways to adapt the lessons they learned from the arts to the experiences of successful leaders.  

Formats Available: Streaming
Original Product Date: April 28, 2010
On-Demand Release Date: Available Now
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Collapse Employee Engagement - Cheryl Hilvert, City Manager, Montgomery, OH

View this webinar with City Manager Cheryl Hilvert and hear about the philosophy used to build a High Performance Organization in Montgomery, OH.  This webinar is an Alliance for Innovation Manager's Forum which is offered FREE to Alliance members.

Formats Available: Streaming
Original Product Date: February 18, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Employee Engagement - Cheryl Hilvert, City Manager, Montgomery, OH
Collapse Government Online Civic Engagement: Challenges, Best Practices, and Case Studies

Online civic engagement has great potential to augment the quantity and diversify the types of people in a community that provide ideas and feedback to their government. However, online civic engagement poses many challenges and risks to governments. The challenges include not enabling activists to degenerate the online discussion into one-sided advocacy campaigns, polarizing arguments, or frivolous chatter. Likewise, the risks include governments overwhelming their staff, getting sued for infringing citizens' rights, and losing the ability to guide the decision-making process.

This webinar brought to you in partnership with Alliance Corporate Partner Peak Democracy, discusses how governments across the US are using online civic engagement to augment, diversify and synthesize dialogue with their constituents in ways that are insightful, legal, and collaborative as well as consensus-building (not polarizing) and supportive of the general public interests (not narrow special interests).

The webinar helped us understand how online civic engagement is used to very effectively to help bolster high-quality community participation. Excellent! - Last Year's Webinar Attendee

Workshop Outline:

  • Why governments should do online civic engagement; 
  • Challenges governments face with online civic engagement; 
  • Government best practices for online civic engagement; 
  • How governments are using online civic engagement analysis tools to gain insight into their communities;

* The bulk of the webinar will consist of case studies from counties, cities, and towns across the US.

What You’ll Learn:

  • How online forums can be civil, fair and legal -- in contrast to the misinformation, vitriol and bullying that is endemic to online forums, blogs and crowd-sourcing tools; 
  • How online forums provide insightful perspective and enable decision makers to synthesize voluminous online feedback; 
  • How online forums can delight your constituents as well as government leaders and staff.

Originally aired on February 19, 2013

Formats Available: Streaming
On-Demand Release Date: Available Now
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Collapse Grant Navigator PE - Alliance Member Benefit
Formats Available: Streaming
Original Product Date: April 01, 2010
On-Demand Release Date: Available Now
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Collapse Human Capital Planning - Lou O

Are you aware of the talent you have, the talent you need, and how to engage and reward the talent in pursuit of organizational goals?

Human Capital Planning is a disciplined effort to ensure your people processes are aligned and integrated.  A Human Capital Plan provides the organization with a roadmap to better select, develop, reward and retain the most important knowledge, skills and competencies that will drive your organization’s desired outcomes.

View this webinar as we look at Human Capital Planning with Lou O’Boyle and Tim Griles of Zelos, Inc. 

Formats Available: Streaming
Original Product Date: March 16, 2011
On-Demand Release Date: Available Now
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Collapse Recognizing and Encouraging Innovation Webinar - Katy Simon, County Manager, Washoe County, NV

Katy Simon, County Manager of Washoe County, NV takes an in depth look at the foundational elements of innovation that she has fostered within the Washoe organization.  This is an outstanding session offered FREE to Alliance members and is part of the Alliance Manager's Forums.

Formats Available: Streaming
Original Product Date: October 29, 2009
On-Demand Release Date: Available Now
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Collapse Revolutionizing Government in the 21st Century

The future has arrived and with it an emerging and transformational role for local government. Visionary leaders realize that today playing it safe is no longer playing it smart. Increased scrutiny, expanding regulations, a shifting political landscape, and significant workforce challenges add up to a valuable opportunity for leaders to transition to a new way of doing the public’s business. This webinar-on-demand provides a powerful combination of a sound strategy along with a series of integrated tactics designed to disrupt the status quo and optimize your capabilities in your role for the 21st century.

Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager, human resource director and consultant in a Fortune 500 company, he advises top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to achieve to reach the right results faster. Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed. The Mejorando Group’s clients include a variety of government organizations throughout the nation.

Formats Available: Revolutionizing Government in the 21st Century
On-Demand Release Date: Available Now
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Collapse Service Innovation: Forming a Successful Public-Private Partnership

Join us for this interactive webinar brought to you in partnership with Alliance Corporate Partner CH2M HILL. 

Every city, county or community faces its own set of unique challenges. But in the current economic climate, one common challenge has emerged – trying to deliver more and better services to citizens with limited and even declining resources. Cutting services, cutting hours and cutting staff are a last resort, so communities are taking a closer look at optimizing their operations and considering new ways of delivering service to citizens. Regionalization, shared services and outsourcing frequently come up in conversation.

From short-term consulting to long-term partnerships, the private sector is poised to be an effective partner for innovation and service delivery, allowing local government leaders to shift their focus from government to governance – that is, from managing day-to-day issues to more broadly facilitating the community’s development. Though public-private partnerships have been in practice in the U.S. for 300 years, the approach is still new for many communities uncertain about how to proceed. This session walks attendees through five key steps in creating a successful public-private partnership:

One: Defining Project Goals

Two: Securing Consensus

Three: Developing a Request For Proposals

Four: Evaluating Employee Impact

Five: Analyzing Total Value

Formats Available: Streaming
Original Product Date: September 18, 2012
On-Demand Release Date: Available Now
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Collapse Summer 2011 Ideas Quarterly Report - Building Better


This issue of the Alliance for Innovation’s IDEAS Quarterly Report focuses on the state of infrastructure in the US. Looking at a variety of stories from across the nation, this issue compiles both the realities of the US’ deteriorating infrastructure, the challenges local governments face in repairing and rejuvenating infrastructure and local government success stories. We also include vignettes discussing successfully utilized American Recovery and Reinvestment Act federal funding by Alliance member communities. While the state of infrastructure in many communities across the country is alarming, this issue shows that ingenuity and partnership will be keys for the future.

Articles included are:

  1. Failure to Act: The Economic Impact of Current Investment Trends in Surface Transportation
    by Steve Landau, EDR Group for American Society of Civil Engineers

  2. Partnerships that Work for Local Governments
    by Richard Norment, Executive Director, National Council for Public-Private Partnerships

  3. Speed Kills: The High Speed Rail in California
    by Joe Matthews, California Editor for Zocalo Public Square

  4. Smart Collaboration Leads to SmartGrid
    by Gene Pinder, Director of Marketing and Communications, NC State University’s Centennial Campus

  5. Albemarle County Service Authority and City of Charlottesville Public Works: Working Together to Save Water
    by Katrina S. Thraves, Administration Supervisor, Albemarle County, VA

  6. The Realities of Local Government Financing: An Interview with Financial Advisors about the State of the Municipal Bond Market

  7. Planting the Seeds of Transformation
    by Anne Reichman, Arizona State University’s Sustainable Cities Network (SCN) and Lyssa Hall, City of Phoenix; Additional city information and photos contributed by the Cities of Glendale and Peoria, Arizona
Formats Available: Download
Original Product Date: August 01, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Summer 2011 Ideas Quarterly Report - Building Better
Collapse Summer 2012 Ideas Quarterly Report - Energized - Powering the Present and Future

Innovation, Enthusiasm, Ideas, ENERGY………This issue of the Alliance for Innovation IDEA’s Quarterly Report provides a broad look at Energy – how it impacts our communities, where it comes from, how it is financed, and whether, as local governments, we walk our own talk. It is exceedingly interesting that in today’s marketplace, energy is a focal point: going down in cost (due to global market demand reductions) and still economically unsustainable with the US’ reliance on one-time sources, rather than long-term solutions. My thanks to the authors and our editor, Jason Rollins, Communication Manager of the Alliance, for this provocative and informational look at how energy impacts our communities and citizens. We look forward to your comments and contributions on this subject – it will have a significant impact on our lives and our communities.

 

Articles included are:

  1. Local Sustainability and Climate Policy:  More Talk than Action?
    by Jessica Terman, University of Nevada, Reno and  Richard C. Feiock, Florida State University

  2. The Greenest Energy of All!
    by Mark Watson, City Manager, Oak Ridge, Tennessee

  3. California Here We Come!
    by Richard King, Director, Solar Decathlon, U.S. Department of Energy

  4. Answering the American Public’s Energy Choice in Local Terms

  5. A Public Service: An Interview with Evelyn Casuga, General Manager, Customer Service, Arizona Public Service

 

Formats Available: Download
Original Product Date: September 11, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Summer 2012 Ideas Quarterly Report - Energized - Powering the Present and Future
Collapse The Value of Public Service - Manager

 

I can assure you, public service is a stimulating, proud and lively enterprise. It is not just a way of life, it is a way to live fully.  - Lee H. Hamilton 

 

We find ourselves today working in an era of dynamic global economics, stormy political discourse and facing yet another crisis in confidence in our public institutions. Memories of 9-11 sacrifices of public servants have faded as we debate the causes of our national afflictions, diminished financial security and face the current rhetoric frequently condemning the public sector.

 

That said, many of our communities have a brighter economic future and are kinder and gentler places because of the personal investment and labor of public employees.  Many of our public employees start every day with the well-being of the entire community in mind.   

 

We cannot forget that what you do as public employees is essential to the functioning of our communities and the well fare of our citizenry.  Working hard, treating elected officials, peers and citizens with respect and civility, allows our trusted local leaders to find answers to any question and respond to any challenge our communities face.  You bring honor to the profession and can help attract a new generation to public service. 

 

View this webinar  as we say thank you to our local public servants during the Value of Public Service in a Manager’s Forum webinar.  Led by Randall Reid, County Manager, Alachua County, FL we interview local government professionals as we take an in depth look at:

 

  • A Leader’s Response to Tough Times for Public Servants
  • How Military Service Translates to Local Government
  • Reshaping the Local Government Organization
  • The Future of Public Service: A Look Through the Milennials Looking Glass 

 

This is an opportunity for us to celebrate those who stay, because what you do is noble work…work with dignity…work with integrity. What other job can one name that provides the chance to impact thousands of people’s lives for the good on a daily basis?  Only in public service do you get to show up every single day, challenged to be our best for other people in every single decision, every single action, every single hour.

 

Formats Available: Streaming
Original Product Date: November 30, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Value of Public Service - Manager
Collapse The Workforce of the Future - Maximizing Opportunities through Success Planning - Tom Muehlenbeck, City Manager, Plano, TX

As a responsible and driven City Manager, Tom Muehlenbeck of Plano, TX has been a force committed to the succession and development of the future leaders within his organization.  By enlisting the help of LaShon Ross, Deputy City Manager the duo have aggressively worked on a succession model for nearly a decade to prepare and lead Plano into the future.  During this Manager's Forum both Muehlenbeck and Ross will share their insights on succession planning and specifics about the Plano program. 

 

The Managers’ Forum will demonstrate the importance of succession planning to the process of promoting individual development; being prepared for attrition throughout the organization; providing promotional opportunities; sharing institutional knowledge; and enhancing organizational performance.

Tom Muehlenbeck has been a long-time friend and leader at the Alliance for Innovation.  Mr. Muehlenbeck was chair of The Innovation Groups Board of Directors for ten years and led the organization through many changes including its succession from the company's president and founder Bob Havlick.  His leadership is honored with our annual innovation award, the Thomas Muehlenbeck Award for Innovation.

Formats Available: Streaming
Original Product Date: August 25, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Workforce of the Future - Maximizing Opportunities through Success Planning - Tom Muehlenbeck, City Manager, Plano, TX
Collapse Value in Your Greatest Customer - Your Employees
  • Create a culture of inclusiveness.
  • Manage public employees as customers. 
  • Encourage employees to develop personally and professionally 
  • Encourage employees to be productive, motivated, innovative, loyal and happy.
Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Value in Your Greatest Customer - Your Employees
Collapse Value of Public Service Essays

Essays on the Value of Public Service essays.

Formats Available: Download
Original Product Date: November 30, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Value of Public Service Essays
Collapse Winter 2012 Ideas Quarterly Report - Limitless - Forming Connections and Respecting Boundaries

Our IDEAS Quarterly seeks to bring you divergent views on topics that are timely to local government staff and officials. This issue digs more deeply into a topic that was explored at our BIG IDEAS meeting this past fall. What distinguishes a community and what are the key elements that contribute to “Place”? We have brought many different perspectives on that question: through results from citizen surveys, the voice of an elected official, showing how diversity impacts governance, and using generational viewpoints to color how attractive a place is. I hope that you will take time to reflect on their thoughts and join us all in making our communities safe, vibrant, welcoming and prosperous into the future.

Articles included are:

  1. Taking the Pulse: A Summary and Reflection on the Gallup - Knight Foundation “Soul of the Community” Report

  2. Diversity and Good Governance: Can I Have My Cake and Eat It Too?
    by Benoy Jacob, PhD, Director for the Center of Local Government Research and Training, Buechner Institute of Governance , University of Colorado – Denver, School of Public Affairs

  3. Place Settings
    by Raymond R. Patchett, Former City Manager, Carlsbad, CA

  4. A Positive Prophesy for the Art of Architecture and Community
    by Vernon D. Swaback, FAIA, FAICP

  5. Stop the Yelling: A Mission to Restore Civility in Tucson, AZ and Beyond

  6. The Generation Gap: A Look At How Baby Boomers, Gen X’ers and Millennials Value Their Communities
Formats Available: Download
Original Product Date: February 06, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Winter 2012 Ideas Quarterly Report - Limitless - Forming Connections and Respecting Boundaries
Collapse Ambassador Webinar - Implementing Jim Collins Good to Great

Greatness is not a function of circumstance.  Greatness is larger a matter of conscious choice, and discipline
- Jim Collins, Author

Join Alliance for Innovation Ambassadors as they learn how the City of Arvada, CO implemented Jim Collins' book Good to Great.  Arvada has invested in a citywide initiative to implement Collins' Level 5 Leadership concepts:

1.  First Who...Then What
2.  The Stockdale Paradox
3.  The Hedgehog Concept
4.  A Culture of Discipline
5. Technology Accelerators
6. The Flywheel and the Doom Loop

This webinar is part of a 12-month series looking at the Six Qualities Linked to Innovation. Vicky Reier, Assistant City Manager for Arvada, will lead discuss their efforts, lessons learned and answer your questions.

Formats Available: Streaming
Original Product Date: September 07, 2011
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Talent is Overrated Book Review

Kathy Leidich, Assistant to the Town Manager in Leesburg, VA presents on the main concepts of the book Talent is Overrated by Geoff Colvin.  This webinar is part of the Alliance for Innovation Ambassador program and is offered FREE to Alliance members.

Formats Available: Streaming
Original Product Date: November 19, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Ambassador Webinar - Talent is Overrated Book Review
Collapse Building Leaders in Your Organization - Internal Training Programs

Building Leaders in Your Organization: Internal Training Programs features four professionals, experienced in developing government leaders, discussing best practices for building internal training programs.  These best practices revolve around the following:

  • Programs based on a defined set of skills
  • Participation selection linked to succession management
  • Creativity in developing instructional resources
  • Action learning through project teams
  • Measurement and tracking of outcomes

This 90-minute “Webinar-on-Demand” comes straight to you – no wait!  View on your schedule, not ours.

In addition to on-demand viewing of the webinar, you receive a PDF of the slides used during the presentation, links to outside resources, and the following three case study documents:

  • Arlington County (VA) Leaders Challenge Program - increases the number of leaders ready to compete for promotional positions as well as developing leaders who can create innovative solutions to complex issues.

  • City of Olathe (KS) and University of Kansas Supervisory Leadership Training Program - supervisory leadership training with a common language and framework.  The program is geared toward enhancing supervisor competencies in the areas of leadership, interpersonal skills and the work environment.

  • City of Tyler (TX) City University aims to provide high-quality comprehensive training to all City personnel and serve as a resource for information and tools to enhance productivity.

 

Formats Available: Streaming
Original Product Date: March 28, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Building Leaders in Your Organization - Internal Training Programs
Collapse Changing the Conversation in Local Government - Dr. Benoy Jacob

Join the Alliance for Innovation for a Manager's Forum, featurning Dr. Benoy Jacob, Assistant Professor, School of Public Administration, University of Colorado, Denver, who discusses the Changing Conversation in Local Government.

Dr. Jacob discusses his studies, observations, and the work of the National League of Cities relative to the current context of fiscal distress.  Cities are reconsidering the types, and ways in which, public goods and services can be offered.  Conversations around these potential changes provide an opportunity to think about the role and function of local governments more generally.  This presentation will discuss some important ways that the traditional conversations about the functions of local government can be re-directed to guide current and future decisions.

Dr. Jacob's work has been featured in Urban Affairs Review, Public Organization Review and the Canadian Journal of Public Administration.  Prior to joining the School of Public Affairs at University of Colorado, Denver, he was an Assistant Professor of Politics and Policy at Claremont Graduate University’s School of Politics and Economics. Benoy earned his PhD in Public Administration in 2008 from the University of Illinois – Chicago. While completing his PhD, Benoy worked as a Summer Associate at RAND and was also awarded a Lincoln Institute of Land Policy dissertation fellowship. Benoy has also worked as a land-use planner for Rockland County (New York), and as a development consultant in the New York Metropolitan Are.

Formats Available: Streaming
Original Product Date: August 18, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Changing the Conversation in Local Government - Dr. Benoy Jacob
Collapse Connected Communities

Local Governments as Partners in Citizen Engagement and Community Building

Spearheaded by thought provoking conversation among Alliance members, the Alliance for Innovation partnered with Arizona State University to take an in depth look at engagement with citizens that goes beyond exchange of information and calls for a higher level of qualitatively different interaction.  This type of interaction provides the opportunity for citizens to contribute and participate in the decision making process.  It allows citizens and officials to listen to and learn from each other and work together over time to address issues or problems that they feel are important. 

During the Connected Communities webinar, Dr. James Svara, Professor at ASU and Karen Thoreson, President of the Alliance for Innovation explore the concepts researched in the recently released Connected Communities White Paper.   The white paper identifies steps local governments can take to achieve a higher level of citizen engagement.  Through identification of model case studies, alternative strategies and method, the white paper reveals answers to four questions:

  • What are the alternative goals of citizen participation and engagement?
  • What is citizen engagement and what forms does it take?
  • Who is responsible for citizen engagement efforts?
  • How does citizen engagement contribute to community building?

These questions are investigated in greater detail during this webinar.  The panel provides insight into the strategies and methods that achieve the intended outcome of engagement efforts.

Formats Available: Streaming
Original Product Date: December 08, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Connected Communities
Collapse Culture of Service Manager

 

A talented local government professional is not just a subject matter expert, but someone who has passion for service.  These individuals, at the same time are willing to engage others including the public and internal staff members to address issues that impact our communities.

In Durham, they are developing a philosophy around a “Culture of Service.”  When Tom Bonfield, City Manager, first came to Durham in 2008 and spoke to employees he realized they had sound value statements, and an extensive customer service program, but when people were asked how they related to the values, it appeared there was a disconnect.  The staff members had difficulty describing how the value statements related to them personally.  According to Bonfield, “The full commitment to public service is integral to being a local government professional.  Through our Culture of Service Initiative, I am challenging the staff to think about the Culture of Service Triangle which calls service to self and co-workers as the foundation for serving the public.“

The Culture of Service Initiative in Durham, NC is reenergizing employee’s passion for service, challenging them to think about service to self, coworkers and the community.   By building well rounded individuals who are committed to their colleagues, employees are focusing on stellar customer service and quality work, while representing themselves as a trustee of community assets.  During this manager’s forum Tom shares information on Durham’s Culture of Service Initiative and its evolution.

About Tom Bonfield
A native of St. Petersburg, Florida, Bonfield received a bachelor's degree in accounting from St. Leo University, after which he was drafted by the New York Yankees in 1977. He went on to earn an MBA from the University of South Florida. He served as the City Manager of Temple Terrace for thirteen years and Pensacola for ten years, prior to joining Durham in 2008. Bonfield is an ICMA Credentialed Manager and current Chair of the Alliance for Innovation Board of Directors.

Formats Available: Streaming
Original Product Date: October 23, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Culture of Service Manager
Collapse Dance of Leadership - Dr. Robert Denhardt, Professor, ASU

View the Alliance for Innovation Member Managers’ Forum featuring Dr. Robert B. (Bob) Denhardt, Director, School of Public Affairs, Arizona State University, Author and Alliance Board Member who will discuss the art of leading in government and society.

Most successful leaders know that leadership is an art, not a science. They recognize that beyond all the sophisticated systems and theories, the strategies and tactics, leadership is ultimately about intangible things such as timing, intuition, and passion. This 1-hour webinar will focus on how successful leaders can master the artistic aspects of their work.

During the webinar, Bob discusses how he and his co-author, Dr. Janet V Denhardt, explored the art of leadership by examining the perspectives, training, and insights of artists and will share ways to adapt the lessons they learned from the arts to the experiences of successful leaders.  

Formats Available: Streaming
Original Product Date: April 28, 2010
On-Demand Release Date: Available Now
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Collapse Debunking the Myths of Innovation

1. Techniques for innovative thinking
2. Overcoming the fear of judgment
3. Skills for developing creative confidence
4. Ideas on how you can build an innovative culture in 2014; and
5. Sustaining the motivation for change.

Formats Available: Streaming
Original Product Date: December 18, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Debunking the Myths of Innovation
Collapse Effective Strategic Planning

 

How many times have you been part of a strategic planning process that produces an interesting document that sits on the shelf?  Local governments are faced with challenging times that require precise meaningful action.  Strategic Planning, done well is a disciplined process that defines the future of an organization, identifies the changes required to achieve that future and aligns the proper allocation of resources with the desired outcome.

Few management tools are better suited to help address the staggering array of challenges brought about by a changing environment. For a strategic planning process to be successful it must help the organization anticipate and respond to change by clarifying mission and goals, targeting resources and reshaping programs and services.

 

During this webinar panel members will discuss the construction of strategic plans that can act as roadmaps for the future that define actions and align those actions with holistic goals and objectives.

 

Formats Available: Streaming
Original Product Date: September 28, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Effective Strategic Planning
Collapse Elements of an Innovative Culture

 

The culture of an organization is defined as a set of shared attitudes, values, goals and practices that characterizes an institution, organization or group.  Culture provides the basis for the way an organization interacts and performs.  To have an innovative culture, an organization has to foster qualities that allow for adaption including risk tolerance, exploration, creativity and teamwork.

Elements of a strong culture include:

  • Alignment to vision, mission and goals
  • Employee motivation and loyalty
  • Team cohesiveness
  • Consistent, efficient and coordinated delivery of service

Join J. Michael Wilkes, City Manager, Olathe, KS  during this Alliance Webinar, Elements of an Innovative Culture held on October 6, 2011.  Michael hosts a roundtable conversation among several local governments who discuss team dynamics, employee involvement, alignment strategies, communication and more.  Panel includes presenting teams from Rock Hill, SC, Greenwood Village, CO and Downers Grove, IL.

Formats Available: Streaming
Original Product Date: October 06, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Elements of an Innovative Culture
Collapse Employee Engagement - Cheryl Hilvert, City Manager, Montgomery, OH

View this webinar with City Manager Cheryl Hilvert and hear about the philosophy used to build a High Performance Organization in Montgomery, OH.  This webinar is an Alliance for Innovation Manager's Forum which is offered FREE to Alliance members.

Formats Available: Streaming
Original Product Date: February 18, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Employee Engagement - Cheryl Hilvert, City Manager, Montgomery, OH
Collapse How Localities are Addressing the US Housing Foreclosure Crisis

The U.S. housing foreclosure crisis is impacting localities across the nation.  Declining property assessments and reduced property tax collections are coupled with rising demand for social services, police, fire and code enforcement.  View this webinar as we look at how localities are turning liabilities into assets for their communities.  

Formats Available: Streaming
Original Product Date: April 02, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO How Localities are Addressing the US Housing Foreclosure Crisis
Collapse Human Capital Planning - Lou O

Are you aware of the talent you have, the talent you need, and how to engage and reward the talent in pursuit of organizational goals?

Human Capital Planning is a disciplined effort to ensure your people processes are aligned and integrated.  A Human Capital Plan provides the organization with a roadmap to better select, develop, reward and retain the most important knowledge, skills and competencies that will drive your organization’s desired outcomes.

View this webinar as we look at Human Capital Planning with Lou O’Boyle and Tim Griles of Zelos, Inc. 

Formats Available: Streaming
Original Product Date: March 16, 2011
On-Demand Release Date: Available Now
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Collapse Human Resources Issues in Local Government iBundle

This iBundle includes:  

BUILDING A SKILLED WORKFORCE IN LOCAL GOVERNMENTS

Creating a culture of life-long learning in an organization can be a cost-effective approach to succession planning and an exciting way to strengthen the internal structure.  This OnDemand resource is a collection of 14 case studies and articles centered on building an organization highly skilled and prepared for the challenges of the 21st Century.  Includes creative initiatives such as the following:

  • City of Olathe’s (KS) partnership with the University of Kansas to provide supervisory leadership training
  • Arlington County’s (VA) Leaders Challenge Program
  • City of Tyler’s (TX) Lean Sigma program (which they estimate has saved the City $2.4 Million) and internal City University
  • City of Montgomery’s (OH) Culture of Continuous Improvement

Also features more local government case studies as well as articles on Succession Planning, Emergenetics, and more.

WELLNESS INITIATIVES IN LOCAL GOVERNMENTS

Successful wellness programs allow local governments to both reduce costs and provide health benefits that attract high quality employees desiring a career in public service.  This OnDemand resource contains 12 case studies of local governments initiating Wellness programs with positive results.  Includes such measurable results as the following:

  • The City of Dublin, OH employees in the “high-risk health” category have dropped from 11.1% to 5.4% in three years; meanwhile the “low-risk health” employees increased from 65.1% to 76.1% during the same period.
  • The City of Las Vegas, NV has seen hospitalizations decrease by 25%; reduced the escalation in City spending from 15% to 3.2% annually with a slightly higher employee base, and without reducing benefits or increasing employee coinsurance costs.
  • In Manatee County, FL, diabetes related hospitalization has decreased 86% since inception of its program resulting in an annual savings of $430,000.


BUILDING LEADERS IN YOUR ORGANIZATION
This 1 ½ hour webinar recording looks at cost effective approaches to develop in-house programs to cultivate leaders within the organization.  Discussion topics include the following:

  • Competency Models for Public Sector Leadership Development Programs
  • Selection of Participants
  • Resources for Instruction
  • Using Project Teams to Enhance Leadership Skills
  • Measuring Success

 

Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Human Resources Issues in Local Government iBundle
Collapse Impementation of a Leadership Philosophy


During this engaging and creatively-themed conversation, staff from the Village of Downers Grove, IL discuss the techniques and approaches that the organization has effectively put in place to achieve improved performance and communication. The Village of Downers Grove responded to the Great Recession in ways that sought to establish a financially sustainable and exceptional municipal organization built around the contribution of its most valuable asset, its employees.

Village Manager Dave Fieldman often says that his primary responsibility is to “set the leadership philosophy for the organization” and then allow employees to perform their jobs to the best of their ability in accordance with it. A simple philosophy, however, is not enough. Effective implementation requires action performed regularly and repeatedly to introduce and instill its key concepts. The techniques, tools and practices identified on this webinar on-demand provide that foundation by defining more effective professional behaviors that lead to better outcomes and ultimately, successful implementation of the leadership philosophy.

Formats Available: Streaming
Original Product Date: November 14, 2013
On-Demand Release Date: Available Now
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Collapse Labor Relations in Tough Times

Many local governments have unionized employee groups or associations.  Navigating the negotiation process with these groups can be difficult in the best of times.  But today’s economic reality has placed a serious strain on collective bargaining and finding the middle ground.

So what happens when you arrive at an impasse with a labor union?  How do you maintain a positive work environment while going through a lengthy legal battle?  What is the impact on employees who are not unionized or part of these labor associations, and what happens post settlement?

This is a difficult reality for today’s local government leaders. View this webinar where panelists speak candidly about how to maintain a positive environment during these trying times.  Panelists discuss their experiences and methods for staying optimistic, maintaining employee morale, and managing elected official involvement.  We close those webinar by answering your questions during a roundtable conversation.

Formats Available: Streaming
Original Product Date: December 15, 2011
On-Demand Release Date: Available Now
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Collapse Lean Government – The Case for Process Improvement

How do you drive cost savings while improving and enhancing service delivery to your citizens?  This seems like an unrealistic goal, but in today’s times government is called to find ways to do just that.  The concept of lean government is a method used to identify the most efficient, streamlined, and value-added way to provide government services. 

Utilizing lean government practices, organizations are able to transform operations and drive efficiency while identifying needed infrastructure like technology, assessing the required skill sets of employees, and reviewing required policy changes.  Lean Government adopts waste-reducing concepts typically used in a manufacturing environment and applies the principles to procedures in government. 

Involving the workforce is a crucial element to providing quality services in a lean environment.  It includes top management commitment, employees who are encouraged to think out of the box, and an incentive system that rewards employees for meeting customer needs.

During this webinar we explore three government case studies from organizations who have successfully used lean strategies to drive waste out of their processes while increasing the benefits to customers.

Featured government organizations:

·         Cape Coral, FL

·         Pitkin County, CO

·         Palm Bay, FL

Formats Available: Streaming
Original Product Date: December 15, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Lean Government – The Case for Process Improvement
Collapse Managed Competition

How can municipalities do more with less?

Even though the population in Carrollton, TX has grown by 50,000 in the last 25 years, the City employs about the same number of people.  How is this possible?  The answer is “Managed Competition.”  The City of Carrollton discovered the approach to budget challenges can go beyond merely raising taxes and cutting programs to transforming the culture in to a competitive service business.

Managed competition provides a framework for assessing the best solution for a government agency to pursue the most desirable course of action by creating a competitive review of private companies alongside government employee units.  When the managed competition process is successful, both savings and efficiencies can be gained for the benefit of the community. 

Unlike traditional privatization or outsourcing, managed competition allows for the governmental business unit currently providing the service(s) to participate in a competitive bidding process with the private-sector to retain the right to continue providing services. Each bidder is evaluated on the same service requirements including price, quality, competency and capability of the provider, etc.

This webinar-on-demand includes case studies from Carrollton as well as the City of Phoenix’s Public Works Department.  The panelists answer questions and discuss points such as:

  • What is managed competition and why is it important?
  • Is it growing in importance as a tool for the future?
  • Changing from traditional government to a service business
  • Competitive (with private sector) assessment
  • Saving costs and proving value
  • Improving Employee Morale through  Managed Competition

This OnDemand product allows you to have immediate access to the webinar.  Watch right away or at your leisure! 

Formats Available: Streaming
Original Product Date: December 13, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Managed Competition
Collapse New Organizational Models for Local Government

Do we have the tools and vision to manage in the brave new world; or is a hammer the only tool we have when we think about managing our organizations?  Jim Ley, County Manager, Sarasota County, FL

Today’s “New Normal” isn’t normal in any sense of the word.  It is complex and unpredictable.  The traditional strategies of cost cutting, downsizing and freezing positions are not enough to meet financial constraints.

 

But from a crisis of this magnitude, opportunity is born.  In government it means the opportunity to construct new governmental organizations that are more fluid and less linear.  It provides a chance to redefine service delivery, and create a shared sense of ownership among staff as well as citizens.  The thrust of these new organizational models is not so much the model but the entire change to supra systems inside the organization.  It includes a change to a shared service model as a response to the change in the nature of work. 

 

In this webinar, a panel of local government with experience in organizational change explore new models for local government to meet today’s demands.  The discussion is led by our facilitator Jim Ley, County Manager from Sarasota County and will include two additional local government case studies.

Formats Available: Streaming
Original Product Date: October 28, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO New Organizational Models for Local Government
Collapse Recognizing and Encouraging Innovation Webinar - Katy Simon, County Manager, Washoe County, NV

Katy Simon, County Manager of Washoe County, NV takes an in depth look at the foundational elements of innovation that she has fostered within the Washoe organization.  This is an outstanding session offered FREE to Alliance members and is part of the Alliance Manager's Forums.

Formats Available: Streaming
Original Product Date: October 29, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Recognizing and Encouraging Innovation Webinar - Katy Simon, County Manager, Washoe County, NV
Collapse Stimulating the Local Economy

“Economic Stimulus” is the buzzword of the day.  At the local level, economic drivers are crucial elements to a thriving community.   Proactive planning and prediction of economic changes puts astute local governments in the position to drive innovation and improve the quality of life within their communities.  During the Alliance for Innovation Webinar, Stimulating the Local Economy you will hear from three local governments that have deployed economic strategies to combat changes and secure the vitality of their community.

Sarasota County, FL

In the case of Sarasota County, FL work began in January 2008 through a detailed economic stimulus program.  The County quickly realized the unfolding impact of housing deflation and construction related unemployment, and restructured its capital improvements program to rapidly deliver jobs and business activity. The Sarasota community, through its own resolve and capabilities, moved to independently build an economic stimulus platform for the benefit of its citizens.   At the time, there was no Federal or State economic stimulus funds available to accelerate capital construction projects. Because Sarasota County has already organized a multi-pronged strategy for economic stimulus, community infrastructure is being built, and the opportunity to benefit from federal stimulus dollars is maximized.

Fort Collins, CO

In Fort Collins, CO the development of an economic plan ties Council objectives to an economic vision which is, “A healthy economy reflecting the values of our unique community in a changing world.” In deploying Fort Collins economic plan, the city took an aggressive approach to regional partnerships with neighboring governments, as well as partnering with businesses to build technology incubators and set the stage for a strong economy.

Virginia Beach, VA

Faced with the potential for a large scale military installation closure at the Oceana Naval Air Station, the City of Virginia Beach acted quickly to address six key mandates placed by the BRAC commission.  Virginia Beach demonstrated its commitment to keeping Oceana and preserving the quality of life for all residents in the city. By working quickly, Virginia Beach was able to save countless jobs and keep a major economic engine for the community.

Formats Available: Streaming
Original Product Date: November 30, 2009
On-Demand Release Date: Available Now
MORE INFOMORE INFO Stimulating the Local Economy
Collapse Survivor

With a spiraling economy, local government faces the same challenges as private industry in keeping employees motivated in tough times.  Both the reality and the anticipation of layoffs can be debilitating to an organization. Layoffs are traumatic for everyone involved, those let go, those left behind and the manager’s who have to deliver the news. 

Keeping employees motivated and working toward common goals can be done, however it requires effort and honesty and leadership at many levels.  Providing challenging work experiences, staying connected and engaged, emphasizing team work and joint accountability are ways to keep the workforce motivated.

The Alliance for Innovation Survivor’s Guilt: Motivating Employees in Tough Times webinar focuses on the positive measures organizations can take to keep staff engaged and working together.  This roundtable discussion will focus on strategies used to combat the paralyzing result of layoffs while inspiring employees to perform at their best.

Formats Available: Streaming
Original Product Date: October 15, 2009
On-Demand Release Date: Available Now
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Collapse The Changing Public Workplace

 

Far and away the best prize that life has to offer is the chance to work hard at work worth doing. Theodore Roosevelt

There are many changes transpiring to alter the local government workplace.  On the minds of employees are topics like retirement, reduction in force, technological changes, benefits concerns, and training demands with minimal funding.   Coupled with economic pressures, we are seeing local government organizations undergoing a shift in order to deal with workplace challenges.

How do we create a sense of “job stickiness” so that local government can be seen as a relevant and realistic career path?  What does it take to prepare the next generation of local government leaders?  How do we retain the knowledge of those retiring so that the work continues successfully?  What changes are needed in the public workplace to meet the desires of today’s workforce?

During The Changing Public Workplace Webinar, a panel of local government experts looks at these questions and more.  We openly discuss the importance of succession planning to the process of promoting individual development; being prepared for attrition throughout the organization, providing promotional opportunities, sharing institutional knowledge; and enhancing organizational performance.

 

Formats Available: Streaming
Original Product Date: March 31, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Changing Public Workplace
Collapse The Value of Public Service - Manager

 

I can assure you, public service is a stimulating, proud and lively enterprise. It is not just a way of life, it is a way to live fully.  - Lee H. Hamilton 

 

We find ourselves today working in an era of dynamic global economics, stormy political discourse and facing yet another crisis in confidence in our public institutions. Memories of 9-11 sacrifices of public servants have faded as we debate the causes of our national afflictions, diminished financial security and face the current rhetoric frequently condemning the public sector.

 

That said, many of our communities have a brighter economic future and are kinder and gentler places because of the personal investment and labor of public employees.  Many of our public employees start every day with the well-being of the entire community in mind.   

 

We cannot forget that what you do as public employees is essential to the functioning of our communities and the well fare of our citizenry.  Working hard, treating elected officials, peers and citizens with respect and civility, allows our trusted local leaders to find answers to any question and respond to any challenge our communities face.  You bring honor to the profession and can help attract a new generation to public service. 

 

View this webinar  as we say thank you to our local public servants during the Value of Public Service in a Manager’s Forum webinar.  Led by Randall Reid, County Manager, Alachua County, FL we interview local government professionals as we take an in depth look at:

 

  • A Leader’s Response to Tough Times for Public Servants
  • How Military Service Translates to Local Government
  • Reshaping the Local Government Organization
  • The Future of Public Service: A Look Through the Milennials Looking Glass 

 

This is an opportunity for us to celebrate those who stay, because what you do is noble work…work with dignity…work with integrity. What other job can one name that provides the chance to impact thousands of people’s lives for the good on a daily basis?  Only in public service do you get to show up every single day, challenged to be our best for other people in every single decision, every single action, every single hour.

 

Formats Available: Streaming
Original Product Date: November 30, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Value of Public Service - Manager
Collapse The Workforce of the Future - Maximizing Opportunities through Success Planning - Tom Muehlenbeck, City Manager, Plano, TX

As a responsible and driven City Manager, Tom Muehlenbeck of Plano, TX has been a force committed to the succession and development of the future leaders within his organization.  By enlisting the help of LaShon Ross, Deputy City Manager the duo have aggressively worked on a succession model for nearly a decade to prepare and lead Plano into the future.  During this Manager's Forum both Muehlenbeck and Ross will share their insights on succession planning and specifics about the Plano program. 

 

The Managers’ Forum will demonstrate the importance of succession planning to the process of promoting individual development; being prepared for attrition throughout the organization; providing promotional opportunities; sharing institutional knowledge; and enhancing organizational performance.

Tom Muehlenbeck has been a long-time friend and leader at the Alliance for Innovation.  Mr. Muehlenbeck was chair of The Innovation Groups Board of Directors for ten years and led the organization through many changes including its succession from the company's president and founder Bob Havlick.  His leadership is honored with our annual innovation award, the Thomas Muehlenbeck Award for Innovation.

Formats Available: Streaming
Original Product Date: August 25, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO The Workforce of the Future - Maximizing Opportunities through Success Planning - Tom Muehlenbeck, City Manager, Plano, TX
Collapse Think Bigger with Rebecca Ryan, Alliance Resident Futurist

We all are futurists! And with the help of Alliance Resident Futurist Rebecca Ryan, we can push ourselves to think bigger and envision what we want our communities to look like and determine the road to get there. Rebecca Ryan shares why it’s critical to think like a futurist and four trends impacting that urgency.

Ryan is joined by four Alliance Communities who recently completed the Quality of Life + Sustainable Cities Pilot: 

Arlington County, VA – Cynthia Richmond, Deputy Director Economic Development
 Durham, NC – Tom Bonfield, City Manager
 Novi, MI – Clay Pearson, City Manager
 Palo Alto, CA – Sheila Tucker, Assistant to the City Manager

This pilot re-examined the seven quality of life indexes – Vitality, Earning, Learning, After Hours, Around Town, Cost of Lifestyle, and Social Capital - and tested the links between quality of life, sustainability, talent retention and attraction, and prosperity. Find out what these four communities learned that they can leverage for the future of their community.

About the Speaker: Rebecca Ryan is a human sparkplug. She is one part economist, one part futurist, and one part humorist. (That’s right: economists can be funny.) Rebecca inspires audiences to think differently about the future…their future. Author of Life First, Work Second, and ReGENERATION, Rebecca is earning accolades as “a voice for the next generation.”

Formats Available: Streaming
On-Demand Release Date: Available Now
MORE INFOMORE INFO Think Bigger with Rebecca Ryan, Alliance Resident Futurist
Collapse Transform Your Culture by Engaging Your Employees

I do know that if I start with the right people, ask them the right questions, and engage them in vigorous debate, we will find a way to make this company great. - Jim Collins

Engaged employees are key to high performance, customer service and retention. Last fall, the State of the Global Workplace report showed only 29% of employees in the United States and Canada are engaged at work. Engaged employees are more likely to go the extra mile, using discretionary effort, due to the emotional commitment to an organization and its mission.
On this Webinar-on-Demand we dive deeper into Transforming Organizational Cultures by Engaging Employees. You will hear from three localities, City of Durham, North Carolina, City of Palm Coast, Florida and Navajo County, AZ on their bold approaches to actively engage their workforce and the impact their initiatives have made on their organizations.
Learning Objectives:

  • Exposure to the concept of building a culture of employee engagement
  • Ways to build organizational capacity through use of employee teams

Methods to retool employee engagement

This OnDemand product comes with the full webinar. It allows you to have immediate access to the webinar. Watch right away or at your leisure!
Running time: 90 minutes
• Member Price: $75
• Nonmember Price: $125

Formats Available: Transform Your Culture by Engaging Your Employees
Original Product Date: August 06, 2014
On-Demand Release Date: Available Now
MORE INFOMORE INFO Transform Your Culture by Engaging Your Employees
Collapse Transparency - Fulfilling the Promise of Open Government

More than ever before, citizens are demanding immediate access to information about how their local government functions.   Technology is changing the way we communicate and interact with not only our communities, but the world. It has also become increasingly important to encourage citizens to play a more active role and stay connected with their cities/counties in ways that are more convenient and accessible.

Open Government transparency initiatives have grown from a desire to create a more accessible and citizen-centric government that fosters communication, accountability and trust. By taking advantage of technology, government leaders have another opportunity for government and citizens to work together in shaping the future of their community.

Transparency allows citizens to be informed about the priorities of their government officials, and to see how their tax dollars are being spent.  Transparency provides for, and encourages, two-way participation and communication between the city/county and residents, businesses and those interested in the operations of local government.   

The Alliance for Innovation webinar Transparency: Fulfilling the Promise of Open Government will take an in depth look at the concepts and decision-making involved in providing a transparent and open local government.  We will look at some of the tools used for financial transparency and will hear from Alliance members who will provide case studies regarding their response to transparency in their communities.

This webinar features the following case studies from the following local governments:

-          Fort Collins, CO

-          Palm Bay, FL

-          Rock Hill, SC

-          Surprise, AZ

 

Formats Available: Streaming
Original Product Date: January 27, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Transparency - Fulfilling the Promise of Open Government
Collapse Value in Your Greatest Customer - Your Employees
  • Create a culture of inclusiveness.
  • Manage public employees as customers. 
  • Encourage employees to develop personally and professionally 
  • Encourage employees to be productive, motivated, innovative, loyal and happy.
Formats Available: Streaming
On-Demand Release Date: Available Now
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Collapse Winter 2012 Ideas Quarterly Report - Limitless - Forming Connections and Respecting Boundaries

Our IDEAS Quarterly seeks to bring you divergent views on topics that are timely to local government staff and officials. This issue digs more deeply into a topic that was explored at our BIG IDEAS meeting this past fall. What distinguishes a community and what are the key elements that contribute to “Place”? We have brought many different perspectives on that question: through results from citizen surveys, the voice of an elected official, showing how diversity impacts governance, and using generational viewpoints to color how attractive a place is. I hope that you will take time to reflect on their thoughts and join us all in making our communities safe, vibrant, welcoming and prosperous into the future.

Articles included are:

  1. Taking the Pulse: A Summary and Reflection on the Gallup - Knight Foundation “Soul of the Community” Report

  2. Diversity and Good Governance: Can I Have My Cake and Eat It Too?
    by Benoy Jacob, PhD, Director for the Center of Local Government Research and Training, Buechner Institute of Governance , University of Colorado – Denver, School of Public Affairs

  3. Place Settings
    by Raymond R. Patchett, Former City Manager, Carlsbad, CA

  4. A Positive Prophesy for the Art of Architecture and Community
    by Vernon D. Swaback, FAIA, FAICP

  5. Stop the Yelling: A Mission to Restore Civility in Tucson, AZ and Beyond

  6. The Generation Gap: A Look At How Baby Boomers, Gen X’ers and Millennials Value Their Communities
Formats Available: Download
Original Product Date: February 06, 2012
On-Demand Release Date: Available Now
MORE INFOMORE INFO Winter 2012 Ideas Quarterly Report - Limitless - Forming Connections and Respecting Boundaries
Collapse Alliance 101 - Getting the Most out of Your Membership

The Alliance is a community of local governments testing, discovering, and accelerating the adoption of new ideas. But what does that mean in practice? Join us as we explain:

  • What the alliance is trying to accomplish
  • The relationship between the Alliance, ICMA and Arizona State University
  • How individual membership fits into the bigger picture
    The tangible benefits of membership
  • The ambassador leadership program; and
  • Advice on how to engage your organization to get the most out of your membership
Formats Available: Streaming
Original Product Date: November 05, 2013
On-Demand Release Date: Available Now
MORE INFOMORE INFO Alliance 101 - Getting the Most out of Your Membership
Collapse Alliance for Innovation Ambassador Webinar - Design Thinking

Creativity is cornerstone to innovation.  The ability to harness great ideas and put them into action establishes a platform for progress that is directly linked to innovative organizations.  Unleashing creativity can come from the melding of diverse backgrounds which creates an openness to ideas from different and non-traditional sources.  It involves finding the strengths and passion people have and harnessing them in unique ways to bring new thought and energy to old problems.

During this webinar, Pam Antil, Assistant City Manager, Palo Alto, CA and Victor Lauria, Assistant Chief of Police, Novi, MI review the Design Thinking Process with Alliance Ambassadors.  Pam and Victor provide examples of how to identify people’s strengths, creating the environment to unleash people’s passion, and allowing for failure and risk taking all in a local government environment.  We discuss communicating the passion for your ideas and how to connect with others in the process.  We continue the conversation to include the importance of group dynamics and the significance of creating a safe environment to show your passion in a comfortable space.

Formats Available: Streaming
Original Product Date: October 20, 2011
On-Demand Release Date: Available Now
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Collapse Alliance Resources Webinar and Knowledge Network Training

Learn more about the Alliance for Innovation and take a tour of the new Knowledge Network developed in partnership with the ICMA (icma.org).  The network features a host of Web 2.0 tools that will provide Alliance members with access to:

• Exclusive content delivery regarding innovative and emerging topics of interest specifically for local Government  
• Specialized training and communication resources focused on using the new Knowledge Network
• Cross-fertilization of ideas with learning and networking opportunities

Electronic Community Building Options Include:

• Topic tagging, question and answer features
• Members can access Networking Groups by department, title, etc
• Target your inquiries to specific categories such as state, title, population and/or region
• Create your own groups

Formats Available: Streaming
Original Product Date: May 12, 2011
On-Demand Release Date: Available Now
MORE INFOMORE INFO Alliance Resources Webinar and Knowledge Network Training
Collapse Ambassador Hangout - Models to Promote Innovation in Your Organization

 The culture of an organization provides the foundation for how the organization acts and behaves. To promote an innovative culture, local governments need to foster cultural qualities of relentless creativity, inclusive leadership, internal collaboration, engagement, and realty focused and results-oriented. But, where do you start? Innovation doesn’t happen in a vacuum and it’s important to identify an innovative structure and place to promote innovation throughout the organization. An innovation team is a cross-functional team that identifies and develops new ideas to solve strategic challenges. However, every innovation team is different based on what challenges you are facing, available resources, existing culture, etc.

Using the Rapid Fire pecha kucha presentation format, we’ll introduce you to the innovation teams of Coon Rapids, MN, Newport News, VA, and Navajo County, AZ through three 5 minute rapid fire presentations. This is not a traditional webinar but an opportunity to interact; these presentations are designed to ignite conversation amongst the ambassadors. After signing up, you will receive a link to the meetings and questions to think about prior to the event. You will want to interact with your fellow Ambassadors, so please be prepared to contribute your comment about how you are incorporating and develop an innovative framework to promote an innovative culture in your organization. A webcam is also required for this event.

Learning Objectives:
• Understand different types of innovation teams and how they integrate into your organizational structure
• Learn how to build cross functional teams to address strategic challenges
• Expand capacity to promote ongoing innovation.

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Formats Available: Streaming
On-Demand Release Date: Available Now
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Collapse Ambassador Hangout - Models to Solicit and Vet Ideas

In innovative culture draws on the valuable knowledge of employees at all levels. Communicating that the ideas of staff are valued and connected to strategic direction of the organization are important in empowering employees to help solve the community’s challenges. But, how do you encourage employees to share their ideas? How do you vet those ideas to ensure they fit your strategic direction? How do you nurture those ideas so they can be implemented?
We’ll begin by introducing you two models in Olathe, KS and Rancho Cordova, CA through two 5 minute rapid fire presentations.

This is not a traditional webinar but an opportunity to interact; these presentations ignite conversation amongst the ambassadors. Ambassadors contribute comments about how their organization is incorporating and developing an innovative framework to promote an innovative culture in their organization. 

Learning Objectives:
• Understand how to better solicit ideas
• Learn how to vet and act on the ideas shared by staff
• Better connect your innovative efforts throughout the organization

Formats Available: Ambassador Hangout - Models to Solicit and Vet Ideas
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - 10 Faces of Innovation Book Review

Take an indepth look at the boo the 10 Faces of Innovation by Tom Kelley of IDEO.

Formats Available: Streaming
Original Product Date: August 20, 2009
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - DRIVE Book Review

During this webinar Alliance Ambassadors explore nine strategies to awaken motivation.  This webinar is Part I in looking at the book DRIVE by Daniel Pink.  This webinar is offered FREE to Alliance members as part of the Alliance for Innovation member program.

Formats Available: Streaming
Original Product Date: May 26, 2010
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - DRIVE Book Review - Part II

During this webinar Alliance Ambassadors explore nine strategies to awaken motivation.  This webinar is Part I in looking at the book DRIVE by Daniel Pink.  This webinar is offered FREE to Alliance members as part of the Alliance for Innovation member progra,

Formats Available: Streaming
Original Product Date: July 21, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Ambassador Webinar - DRIVE Book Review - Part II
Collapse Ambassador Webinar - Implementing Jim Collins Good to Great

Greatness is not a function of circumstance.  Greatness is larger a matter of conscious choice, and discipline
- Jim Collins, Author

Join Alliance for Innovation Ambassadors as they learn how the City of Arvada, CO implemented Jim Collins' book Good to Great.  Arvada has invested in a citywide initiative to implement Collins' Level 5 Leadership concepts:

1.  First Who...Then What
2.  The Stockdale Paradox
3.  The Hedgehog Concept
4.  A Culture of Discipline
5. Technology Accelerators
6. The Flywheel and the Doom Loop

This webinar is part of a 12-month series looking at the Six Qualities Linked to Innovation. Vicky Reier, Assistant City Manager for Arvada, will lead discuss their efforts, lessons learned and answer your questions.

Formats Available: Streaming
Original Product Date: September 07, 2011
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Innovation Now

This webinar features a presentation by Patrick Ibara of the Mejorando Group on how to innovate in less than 1 hour.  Includes discussion on spurring creativity, wasy to overcome bureaucractic gracity and foster an innovative workplace culture.  This webinar is part of the Alliance for Innovation Ambassador program and is offered FREE to Alliance members.

Formats Available: Streaming
Original Product Date: March 31, 2010
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Orientation

Get acquanted with the Alliance for Innovation Ambassador Program.  This is a FREE service to Alliance members.

Formats Available: Streaming
Original Product Date: May 08, 2009
On-Demand Release Date: Available Now
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Collapse Ambassador Webinar - Six Qualities Linked to Innovation

View the kick off webinar for the Alliance 2011-2012 Ambassador Innovation series.  We have an in-depth discussion on the six qualities associated with innovation based on research by Dr. James Svara, Director, Center for Urban Innovation at Arizona State University and Karen Thoreson, President of the Alliance for Innovation.  

The six qualities we discuss are:
1. Leadership
2. Creativity
3. Internal Collaboration
4. External Partnerships
5. Community Connections
6. Results Focused

This webinar focuses on an overview of all six qualities presented by Karen Thoreson with time for your questions and answers.

Formats Available: Streaming
Original Product Date: June 29, 2011
On-Demand Release Date: Available Now
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Collapse Building a Team to Save Lives - North Richland Hills, TX

The Alliance for Innovation brings you the TLG Learning Café, highlights of the Transforming Local Government conference brought home to your organization.

View this webinar with the 2009 Havlick Award winner, North Richland Hills, TX and learn about their Cardiac Cath Lab Field Activation (CCLFA) program.  The objective of the CCFLA program is the definite treatment for victims of a heart attack.  This program allows for EMS personnel to bypass the emergency room, and go straight to the cath lab to speed treatment in the unit.  A call from EMS personnel in the field with an official diagnosis of a heart attack, jump starts the cath lab into action and saves precious time in saving lives. The American Heart Association gold standard for time to balloon for a heart attack victim is 90 minutes, in North Richland Hills the average is 45 minutes to balloon time.

Formats Available: Streaming
Original Product Date: November 30, 2009
On-Demand Release Date: Available Now
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Collapse Building Leaders in Your Organization - Internal Training Programs

Building Leaders in Your Organization: Internal Training Programs features four professionals, experienced in developing government leaders, discussing best practices for building internal training programs.  These best practices revolve around the following:

  • Programs based on a defined set of skills
  • Participation selection linked to succession management
  • Creativity in developing instructional resources
  • Action learning through project teams
  • Measurement and tracking of outcomes

This 90-minute “Webinar-on-Demand” comes straight to you – no wait!  View on your schedule, not ours.

In addition to on-demand viewing of the webinar, you receive a PDF of the slides used during the presentation, links to outside resources, and the following three case study documents:

  • Arlington County (VA) Leaders Challenge Program - increases the number of leaders ready to compete for promotional positions as well as developing leaders who can create innovative solutions to complex issues.

  • City of Olathe (KS) and University of Kansas Supervisory Leadership Training Program - supervisory leadership training with a common language and framework.  The program is geared toward enhancing supervisor competencies in the areas of leadership, interpersonal skills and the work environment.

  • City of Tyler (TX) City University aims to provide high-quality comprehensive training to all City personnel and serve as a resource for information and tools to enhance productivity.

 

Formats Available: Streaming
Original Product Date: March 28, 2012
On-Demand Release Date: Available Now
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Collapse Cloud Computing

Can local governments live in the clouds... the Internet Cloud that is?

Internet-based computing also known as Cloud Computing is the practice in which large groups of remote servers are networked so as to allow sharing of data-processing tasks, centralized data storage, and online access to computer services or resources. A great example of this is how Google hosts Google Mail and Google Docs.  The users files are stored remotely using technology run on Google’s hardware and software.  Even Facebook and YouTube could be considered cloud computing as large storage facilities for media sources and social interaction.

In government, cloud computing has emerged as an answer to major information technology challenges, such as infrastructure sprawl, strained budgets and a flat IT workforce. No longer does a local government need to have all of the internal resources both from a personnel and a hardware perspective to operate its technology.

According Governing magazine, “Unlike many technological advancements, cloud computing can provide a quick, dramatic return with limited investment.”  Cloud computing demonstrates the potential to reinvent the business of government as usual.  One example is the Federal governments Cloud First policy which requires federal agencies to default to cloud-based solutions whenever a secure, reliable, cost –effective option exists.

This webinar focuses on the viability of cloud computing for local governments.  We will look at what systems can be moved to the cloud, the decision process to move a system to the cloud, assessing the return on investment, picking the right platforms, the impacts on the workforce, what should remain inhouse, and what are the security risks.

Formats Available: Streaming
Original Product Date: February 16, 2012
On-Demand Release Date: Available Now
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Collapse Cost Effective Government Using Open Source Technology

Open source technology development is an affordable design approach for delivering technological solutions to meet the growing needs of local government and the communities we serve.   The principles of open source technology are based on the "peer production" of software that is made available for public collaboration.  The theory behind it being that the thoughts of many will improve a technology product substantially while keeping it relevant.

While the collaborative creation of technology is a huge benefit of open source, the big advantage comes from government not being beholden to the costs and regulations of proprietary vendors.   By sharing in the technological deployment of such things as GIS, planning and permitting solutions, and budgeting solutions to name a few, local government can leverage technology of other’s at enormous cost savings.

Watch this webinar where will explore the open source movement.  We will spend time defining how government can best use open source software to meet technology objectives, discuss the possibilities of collaborative technology development into the future as well as review systems built using open source technology.  Panel members will emphasize the tangible results and costs savings that open source technology has produced within their organizations.

Formats Available: Streaming
Original Product Date: March 24, 2009
On-Demand Release Date: Available Now
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Collapse Debunking the Myths of Innovation

1. Techniques for innovative thinking
2. Overcoming the fear of judgment
3. Skills for developing creative confidence
4. Ideas on how you can build an innovative culture in 2014; and
5. Sustaining the motivation for change.

Formats Available: Streaming
Original Product Date: December 18, 2013
On-Demand Release Date: Available Now
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Collapse Economic Development iBundle

Check out these great resources for learning about how local governments are meeting today’s Economic Development challenges.  Purchase all three in an “iBundle” discount or purchase them individually.

  • Economic Development Strategies in Local Government – Digital Document

This digital document contains 25 examples of local governments creating economic development strategies to meet the challenges of today while looking toward the future.  These examples recognize the factors of Innovation economics and the community’s role as an economic driver. Includes several examples of Business Incubators.

  • Economic Strategies for Job Generation – Webinar on Demand (90 minutes)

This webinar focuses on new programs and strategies to grow jobs at the local level.  A panel of experts share their insights on developing business incubators, creating funding mechanisms to stimulate job growth and targeting industries that support the local economy.

  • Events and Tourism as Economic Drivers – Webinar on Demand (90 minutes)

Local governments are capitalizing on new thinking to attract tourist dollars to the community and in certain instances the focus has been on creating the places for people to gather.  These strategies are centered on the notion that by using the spaces that were designed for residents, local government can attract visitors and grow tourism dollars to support the financial health of the community.

iBundle (all three)

Member Price:$100

Nonmember Price: $175

Individual Prices

Economic Development Strategies in Local Government: Members - $25; Nonmembers - $50

Economic Strategies for Job Generation:
Members - $75; Nonmembers - $125

Events and Tourism as Economic Drivers: Members - $75; Nonmembers - $125

These resources are available “On Demand” – no wait!  Store on your desktop, laptop, smartphone, or other portable device. 

Formats Available: Streaming
Original Product Date: May 16, 2013
On-Demand Release Date: Available Now
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Collapse Elements of an Innovative Culture

 

The culture of an organization is defined as a set of shared attitudes, values, goals and practices that characterizes an institution, organization or group.  Culture provides the basis for the way an organization interacts and performs.  To have an innovative culture, an organization has to foster qualities that allow for adaption including risk tolerance, exploration, creativity and teamwork.

Elements of a strong culture include:

  • Alignment to vision, mission and goals
  • Employee motivation and loyalty
  • Team cohesiveness
  • Consistent, efficient and coordinated delivery of service

Join J. Michael Wilkes, City Manager, Olathe, KS  during this Alliance Webinar, Elements of an Innovative Culture held on October 6, 2011.  Michael hosts a roundtable conversation among several local governments who discuss team dynamics, employee involvement, alignment strategies, communication and more.  Panel includes presenting teams from Rock Hill, SC, Greenwood Village, CO and Downers Grove, IL.

Formats Available: Streaming
Original Product Date: October 06, 2011
On-Demand Release Date: Available Now
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Collapse Government Online Civic Engagement: Challenges, Best Practices, and Case Studies

Online civic engagement has great potential to augment the quantity and diversify the types of people in a community that provide ideas and feedback to their government. However, online civic engagement poses many challenges and risks to governments. The challenges include not enabling activists to degenerate the online discussion into one-sided advocacy campaigns, polarizing arguments, or frivolous chatter. Likewise, the risks include governments overwhelming their staff, getting sued for infringing citizens' rights, and losing the ability to guide the decision-making process.

This webinar brought to you in partnership with Alliance Corporate Partner Peak Democracy, discusses how governments across the US are using online civic engagement to augment, diversify and synthesize dialogue with their constituents in ways that are insightful, legal, and collaborative as well as consensus-building (not polarizing) and supportive of the general public interests (not narrow special interests).

The webinar helped us understand how online civic engagement is used to very effectively to help bolster high-quality community participation. Excellent! - Last Year's Webinar Attendee

Workshop Outline:

  • Why governments should do online civic engagement; 
  • Challenges governments face with online civic engagement; 
  • Government best practices for online civic engagement; 
  • How governments are using online civic engagement analysis tools to gain insight into their communities;

* The bulk of the webinar will consist of case studies from counties, cities, and towns across the US.

What You’ll Learn:

  • How online forums can be civil, fair and legal -- in contrast to the misinformation, vitriol and bullying that is endemic to online forums, blogs and crowd-sourcing tools; 
  • How online forums provide insightful perspective and enable decision makers to synthesize voluminous online feedback; 
  • How online forums can delight your constituents as well as government leaders and staff.

Originally aired on February 19, 2013

Formats Available: Streaming
On-Demand Release Date: Available Now
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Collapse Grant Navigator PE - Alliance Member Benefit
Formats Available: Streaming
Original Product Date: April 01, 2010
On-Demand Release Date: Available Now
MORE INFOMORE INFO Grant Navigator PE - Alliance Member Benefit